Palliative Medicine Intake Specialist in Hudson, North Carolina at Amorem

The palliative medicine administrative assistant supports the palliative medicine program by assisting with operations to ensure providers, patients and community partners receive exceptional service.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Enter palliative medicine admissions in electronic medical record
• Collect past, current and future medical data on patients from hospitals and scan promptly into the electronic medical record
• Assure all forms are completed and scanned in electronic medical record
• Coordinate and schedule all new admissions and ongoing visits to palliative medicine patients and maintain provider calendars
• Perform follow-up telephone contacts requested by palliative medicine staff
• Assist with taking palliative medicine referrals, contacting physician offices, requesting information, completing referral form and entering information into electronic medical record
• Discharge and send Progress Note to attending physician
• Assist team leaders in collection of patient information, follow-up phone calls, data and other requested tasks.
• Obtain physician orders and prior authorizations
• Communicate referrals to home health and other agencies
• Enter palliative medicine consults and create a physician billing account/records from hospital portal
• Maintain portal access to area hospitals
• Organize work for volunteers to perform surveys and send clinical notes to provider offices
• Monitor visit frequency for palliative medicine patients, ensuring compliance with frequency guidelines
• Answer palliative medicine calls
• Assist in orienting new team members, as requested
• Communicate with nurse practitioners via phone or electronic access
• Participate in quality improvement programs
• Adhere to strict confidentiality
• Adhere to safety policy and practices
• Cooperate with all government agencies and outside auditors
• Assist with updating policies and procedures, as appropriate
• Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of ICD-10 coding
• Ability to work on an interdisciplinary team
• Ability to work a flexible schedule
• Excellent written and oral communication skills
• Excellent customer service skills
• Excellent computer skills, including Microsoft Excel and Word
• Strong organizational skills
• Demonstrated critical thinking and problem-solving skills

MINIMUM QUALIFICATIONS:

Education:

• High school diploma or equivalent

Experience:

• 1 year of experience in medical office or hospital

Licensures & Certifications: (if applicable):

Medical office assistant training/certification preferred

PHYSICAL DEMANDS:

• Visual acuity to read written documentation and computer tasks
• Ability to sit extended periods of time and perform administrative tasks
• Ability to stand, bend and lift an average of 30 pounds
• Manual dexterity with the ability to manipulate office equipment and keyboard for extended periods of time
• Ability to walk, squat, kneel, climb and balance

SPECIAL REQUIREMENTS:

• Must have an automobile with required insurance coverage and state driver’s license