Member Services Representative in SCOTCH PLAINS, New Jersey at JCC OF CENTRAL NJ INC

The JCC of Central NJ is a non-profit agency whose mission is to educate, enrich and empower our community - from generation to generation. The JCC is a membership based, non-profit agency which offers educational, recreational, fitness & wellness, cultural and communal programs and activities to people of all abilities and all stages of life.

PositionSummary:
The JCC isseeking a dynamic and personable individual to welcome and interact withmembers, guests and staff. As the first person our members, guests, and staffsee when entering our facility, the Member Services Representative needs to deliverexceptional customer service. This is a part-time (27-28 hours per week),overtime non-exempt position reporting to the Senior Director of Membership.Hours are Monday through Friday, 8am – 2pm (with 1/2 hour lunch break).

KeyResponsibilities:

Welcome Experience &Community Engagement

• InclusiveHospitality: Welcome members and guests uponarrival, creating a warm, safe, and inclusive environment that reflects theorganization's mission
  
• VisitorManagement: Screen non-member visitorsusing visitor management software to maintain facility security
  
• CommunityConnection: Actively respond to membershipand program inquiries in person, online, and by phone, matching community needswith relevant center offerings
  
• Recruitment& Growth: Engage with prospectivemembers, schedule and lead facility tours, and collaborate with the memberservices team to achieve monthly membership sales and growth goals
• SpecialEvents: Support with the SeniorDirector of Membership on member engagement, retention, and community outreachevents throughout the year

Membership Administration &Operationt

• Enrollment& Registration: Register members and guests forprograms, process renewals, and assist with complex enrollment or onboardingquestions
  
• Data& Desk Integrity: Process transactions accuratelyand maintain a clean, organized, and welcoming member services desk area
  
• Inquiry Follow-Up: Serve asa resourceful problem-solver; when an inquiry requires specialized knowledge,consult the appropriate internal staff member or department and proactivelyfollow up with the member or guest to ensure their question is fully resolved
  
• Issue Resolution & Escalation: Serve asan empathetic listener when handlingmember complaints or issues; maintain a professional demeanor that representsthe agency positively, and inform the appropriate internal staff member when aninquiry requires specialized knowledge to resolve
  
• FinancialStewardship: Handle membership dues andprogram fees with high accuracy, and assist eligible community members innavigating the center's CRM system
  
• Versatility: Perform other relevant operational and administrative tasks asassigned by leadership

RequiredSkills:

• Ability to interact with members, guests, andstaff in a positive manner
• Prior customer service experience preferred
• High School graduate or higher educationrequired
• Excellent verbal and written communicationskills
• Ability to multi-task and work in a fast-pacedenvironment
• Ability to work independently and as part of ateam
• Ability to navigate multiple computer programs
• Sound decision-making and proactiveproblem-solving skills

PhysicalRequirements:

• Ability to sit/stand for extended periodsworking at a computer and view a computer screen for prolonged periods
• Frequent use of hands and fingers for typing,data entry, and processing paperwork
• Occasional standing, walking, bending, andreaching to conduct facility tours or assist members
• Ability to lift and move supplies or materialsup to 15 pounds

KeyBenefits: Complimentary family membership with facility access (pool,fitness, gymnasium, etc); program discounts for you and your family; NJ PaidSick Leave

Compensationrange: $16.50-$17.00 per hour commensurate with experience

The JCC provides equal employment opportunities to all employeesand applicants for employment and prohibits discrimination and harassment ofany type without regard to race, color, religion, age, sex, national original,disability status, genetics, protected veteran status, sexual orientation,gender identify or expression, or any other characteristic protected byfederal, state or local laws.