Telesales Representative in Arizona at Imperial Management Administrators Services Inc

BEHAVIORAL EXPECTATIONS:

1. Continuous Learning:

a. Attends staff meetings as required.

b. Attends appropriate training, seminars and workshops as required

2. Customer Focus:

a. Maintains client/customer confidentiality and privacy in accordance with HIPPA regulations

and IMAS’s Standards of Conduct.

b. Fosters appropriate communication and relations with Supervisor, co-workers, and other staff.

3. Quality/Process Improvement/Safety

a. Reports issues of security, health and/or safety to appropriate supervisor as soon as practicable.

b. Supports and demonstrates safety throughout all duties performed.

c. Follows established policies and procedures and understands and complies with all regulators

standards set forth by governing entities.

POSITION REQUIREMENTS:

EDUCATION/EXPERIENCE:

High school graduate or equivalentPrevious call center experience preferrable in the healthcare (Medicare/Medicaid) settingBilingual (Spanish) requested but not required

SKILLS/KNOWLEDGE/ABILITY:

Ability to build community relationships, driving self-generated sales and meeting sales goals and metrics while working independently.Strong organizational, interpersonal, communication and presentation skills.knowledge of Microsoft Word, Excel, Outlook and Power PointPositive and encouraging attitude with other sales representatives and adopts a team mentality.Willingness and ability to read, write, speak, understand English and have the communications skills necessary to provide accurate information to residents and staff.Willingness and ability to follow written and verbal direction in English.Willingness and ability to maintain appropriate level of confidentiality and privacy.Willingness and ability to interact professionally with all customers, members, and co-workers, individually and as part of a team.Willingness and ability to effectively handle multiple items/tasks as required and adapt favorably to changing priorities.Willingness and ability to make appropriate judgments, decisions and problem solving in a timely manner and within the context of the situation at hand.Ability to effectively prioritize items/tasks as required.Willingness and ability to take initiative and be a self-starter.Willingness and ability to understand and comply with Federal, State, and local regulations.

LICENSURE/CERTIFICATE/TRAINING:

California Life and Health License required (company will reimburse the cost of the license fee after 6 months of successful employment)Valid state driver's license

**Commissionable position as long as the employee maintains an active and valid CA Life & Health License.