Claims Support Representative in Miami, Florida at United Auto Insurance

COMPANY OVERVIEW:

Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for an Claims Support Representative to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business.

SCOPE:
The Insurance Service Representative is a licensed, service-focused role built on the core CSR function, elevated by a Florida 6-20 All-Lines Adjuster license. This role provides licensed-level claim guidance to policyholders and claimants, and processes claim payments to shops, customers, and other parties related to first party exposures.

This position offers remote work in the Southeast Region

KEY DUTIES:

• Serve as an elevated, licensed point of contact for policyholder and claimant questions.
• Explain and process claim payments accurately and per company policy, to include first payments for our Insureds, and re issuing other payments already issued on the claim.
• Provide licensed-level explanations of coverage, policy terms, and claim status, this involves advising liability and coverage information to all parties and determining liability and investigating coverage related to our insured’s losses.
• Handle escalated questions and disputes beyond entry-level CSR authority.
• Document all interactions and payment activity in company systems.
• Refer any matter requiring investigation, coverage determination, or settlement to an upper-level adjuster.
• Serve as a resource for entry-level CSRs on licensed-scope questions.
• Maintain compliance with company policy and Florida DFS regulations in every interaction.
• Maintain consistent adherence to departmental performance standards, including productivity, quality, attendance, and customer service metrics.
• Determine next steps in the claim process and make decisions based on claim data to move the claim to closure to include coverage reviews, and liability reviews on first party losses.

EDUCATION:
High school diploma or equivalent (associate’s degree a plus).

SKILLS & EXPERIENCE:

• REQUIRED: Active Florida 6-20 All-Lines Adjuster license in good standing.
• At least 1 year customer service expiernece, or a comparable P&C insurance service role.
• Bilingual preferred (English & Spanish).
• Strong communication, organizational, and analytical skills; sound independent judgment.