BDC Service Agent in White Marsh, Maryland at Asbury Automotive Group

BDC Service Agent
10207 Philadelphia Rd, White Marsh, MD 21162, USA
Requisition ID Req #13457
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent at Koons White Marsh Chevrolet, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience.
Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

Must be able and willing to receive a high amount of inbound calls

Partner with the service department to schedule vehicle service appointments

Greet customers and provide information on shuttle schedule if needed

Contact and communicate with customers to identify automotive service needs

Follow all dealership processes and procedures, high frequency of contact with customers

Thorough documentation of all contacts within the customer management system

Complete internet lead management service work plans on a daily basis

Answer all calls in a prompt, professional and courteous manner

Use scripts to collect all pertinent customer information and document in the system accordingly

Agents must adhere to Asbury phone scripts

Excellent customer service skills and motivation to be successful

High volume incoming and outgoing calls, ranging from 50+ calls per day

Advanced computer & phone skills

Minimum typing 35-40 words per minute at minimum

Experience using customer tracking systems to track calls and appointments preferred

Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred

Appointment setting experience a plus

Able to multi-task in a fast paced environment

Various language proficiency is always a plus

Team player

Must be at least eighteen years of age

Must be able to pass pre-employment screens (background and drug test)

Company Benefits:
Pay and Recognition:

Weekly pay

$20-$25 per hour

Paid holidays & paid time off

Paid training

Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans

Up to 12 weeks paid pregnancy leave (disability leave)

Paid Parental Leave

Health savings

Flex spending accounts (tax-free)

Short-term and Long-term disability plans

Life Insurance (Whole Life and Term)

401k with company match

Pet Insurance

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career development

Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

Technician Student loan relief resources

Employee assistance program

Employee discounts on parts and service repairs

Scholarship awards

Opportunities to join our community service initiatives, which includes paid volunteer hours

Employee referral program with bonus opportunities

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