Resident Relations & Leasing Specialist in Richmond, Virginia at Boyd Homes

Resident Relations & Leasing Specialist

Marcella at Gateway

Compensation Range: $18 - $20 per hour

Reports to: Property Manager

Employment Status: Full-time, Non-exempt.

Regular Hours: Monday Friday, 9:00 AM 6:00 PM. Rotating Saturdays 10:00 AM 4:00 PM ( 40-hour work week)

Boyd Homes is now The Boyd Companies, Inc. (Boyd) - and we are now officially a 100% employee-owned property management and development company serving Virginia, North Carolina, and Florida. For more than 40 years, Boyd has been committed to building high-quality communities while maintaining a culture of integrity, collaboration, and long-term value.

As an employee-owned company, every team member plays a direct role in our success. We are looking for professionals who take pride in their work and want to contribute to building exceptional residential communities.

Position Summary

The Resident Relations & Leasing Specialist supports the leasing and resident services functions of the community by assisting prospective residents through the leasing process and providing excellent customer service to current residents; focusing on resident communications, renewals, and overall resident experience. The ideal candidate is customer-focused, organized, and passionate about building positive relationships within the community.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to:

Serve as the primary point of contact for current residents.

Respond to resident inquiries, concerns, and service requests in a timely and professional manner.

Coordinate with maintenance and other departments to ensure resident issues are resolved.

Foster positive resident relationships and promote resident satisfaction.

Manage resident communications, notices, and community updates.

Assist with resident events and engagement activities.

Greet and qualify prospective residents.

Conduct community and apartment tours.

Explain lease terms, community amenities, and pricing.

Follow up with prospects to close leases and achieve occupancy goals.

Ensure all required documentation is completed.

Track lease expirations and conduct renewal outreach.

Maintain accurate resident files and records.

Ensure compliance with company policies, Fair Housing regulations, and applicable laws.

Collect and process deposits and other required leasing documentation.

What We Offer

As part of The Boyd Companies, Inc., a 100% employee-owned company, team members benefit from being part of an organization where every employee has a stake in the companys future.

We offer a competitive compensation and benefits package, opportunities for professional growth, and the chance to contribute to building high-quality communities throughout the region.

Benefits & Perks

We believe in supporting our teams well-being both on and off the job. Heres what we offer:

• Health Coverage: Comprehensive Medical & Dental plans with the majority of the premium covered to keep your costs low, plus Vision coverage.
• PTO: 15 Days Paid Time Off annually, accrual starting from hire date.
• Holidays: 9 Paid Holidays plus 1 Flex Holiday
• Summer Fridays: Alternating Fridays off, for a total of 64 hours (Memorial Day through Labor Day)
• Volunteer Day: 1 Volunteer Day
• Continuing Education: Certifications, Continuing Education and Advanced Degrees can qualify for reimbursement
• Retirement Savings: 401K - 100% company matched up to 4%.
• Additional Perks: Pet Insurance Discounts, 20% Rental Discount, Health Savings Account (HSA), and Health Reimbursement Arrangement (HRA).
• Employee Stock Ownership Plan (ESOP) : A long-term retirement benefit that allows employees to share in the company's success. Eligible employees receive annual contributions based on company stock value, which are held in trust and paid out upon retirement or separation, subject to plan terms.

This job description is intended to outline the primary responsibilities and qualifications for this role. Duties may evolve as business needs change.

Qualifications

Previous experience in multifamily housing, leasing, property management, hospitality, or customer service preferred.

Strong communication and interpersonal skills.

Excellent organizational and time management abilities.

Proficiency with property management software and Microsoft Office.

Ability to work independently and as part of a team.

Knowledge of Fair Housing practices

Key Competencies

Customer Service Excellence

Relationship Building

Sales & Closing Skills

Conflict Resolution

Attention to Detail

Effective Communication

Problem Solving

Organization & Multitasking