Front Desk/Patient Services Coordinator in Littleton, Colorado at IVI RMA North America

Full-Time | Monday-Friday | 7:30 AM-4:30 PM with rotating weekends

Littleton, CO

At IVI RMA North America, we help individuals and families build the futures they've dreamed of through advanced fertility care. We're seeking a warm, compassionate, and service-oriented Patient Services Coordinator to join our team in Littleton, CO.

As the first person our patients see when they arrive, you will play a vital role in creating an exceptional experience during an important and often emotional journey. If you thrive in a fast-paced healthcare environment, enjoy building meaningful connections, and take pride in delivering outstanding customer service, we'd love to hear from you.

Make a meaningful impact in patients' fertility journeysWork alongside a collaborative team of healthcare professionalsDevelop valuable experience in a specialized and growing healthcare fieldSupportive, patient-focused cultureOpportunity to work across multiple locations and expand your experience

Serve as the first point of contact for patients and visitors, creating a welcoming, compassionate, and professional experienceGuide patients through each stage of their visit, answering questions and helping them feel supported throughout their fertility journeySchedule, confirm, and manage appointments while following provider scheduling templates and coordinating patient flowIdentify and resolve scheduling conflicts, making recommendations to ensure an efficient patient experienceCollect patient payments and help ensure insurance and demographic information is accurate and up to datePartner closely with physicians, nurses, financial counselors, and administrative staff to coordinate exceptional patient careProcess medical records requests and maintain accurate patient informationAnswer incoming calls, respond to patient inquiries, and provide excellent customer serviceSupport daily office operations, including ordering supplies, maintaining front desk and waiting room areas, and ensuring the clinic presents a professional and welcoming environmentContribute to a collaborative team culture focused on delivering an outstanding patient experience

High School Diploma or GEDMinimum 1 year of administrative, healthcare, hospitality, or customer service experienceStrong communication and interpersonal skillsComfortable working in a fast-paced, patient-centered environmentProficient with Microsoft Office and general computer applications

Experience in a medical office, clinic, hospital, or healthcare settingExperience in a patient-facing or front desk roleAssociate degree or coursework in healthcare administration, business, or a related fieldExperience with EMR/EHR systems

You are:

Empathetic and compassionateHighly organized and detail-orientedProfessional and dependableComfortable multitasking and prioritizing competing demandsPassionate about providing exceptional customer service

Join a team where your work makes a difference every day and helps create families.