Field Technician Manager - Builder's Wholesale Interiors in North Charleston, South Carolina at Artisan Design Group, LLC

FLSA Status: Exempt

COMPANY OVERVIEW

Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise. that make their teams valued partners nationwide.

JOB SUMMARY

The Field Technician Manager plays a critical role in overseeing installation quality, project execution, and customer satisfaction across assigned projects. This position works closely with customers, subcontractors, project teams, and operations leadership to ensure installations are completed safely, accurately, and on schedule.

Success in this role means projects meet quality standards, warranty and repair issues are resolved promptly, and strong relationships are maintained with customers and job site personnel. This role requires strong construction knowledge, attention to detail, communication skills, and the ability to manage multiple projects in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate assigned projects from installation through completion to ensure quality standards, timelines, and customer expectations are met.
• Partner with Sales, Project Management, and Operations teams to support successful project execution and timely completion.
• Build and maintain strong relationships with customers, builders, project managers, and job site personnel.
• Conduct job site visits to inspect installation quality, identify deficiencies, and coordinate corrective actions as needed.
• Coordinate installer schedules, assign work priorities, and monitor project progress to ensure work is completed safely, efficiently, and according to specifications.
• Coordinate warranty, repair, and service work while communicating updates to customers and internal stakeholders.
• Assist in evaluating and onboarding new subcontractors to support operational needs and maintain service quality standards.
• Maintain accurate project documentation, including schedules, installation notes, warranties, service orders, and inspection records.
• Review labor costs and subcontractor performance to support operational efficiency and project profitability.
• Provide recommendations regarding subcontractor quality, performance, and ongoing project assignments.
• Support installer and staff training initiatives while reinforcing product knowledge, installation standards, and safety requirements.
• Attend project meetings and communicate project status, risks, and resolutions to internal and external stakeholders.
• Follow and enforce all company safety policies and procedures.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Provides day-to-day oversight of assigned projects, installation activities, and subcontractor performance to support quality, safety, and schedule expectations.
• Coordinates work priorities, provides field guidance, and supports operational execution across assigned projects.
• This position does not have direct supervisory responsibility for company associates.

EDUCATION, EXPERIENCE & QUALIFICATIONS

Required Qualifications

• Must be legally authorized to work in the United States.
• Valid driver's license with the ability to meet company motor vehicle record standards.
• Minimum of 5 years of experience in construction quality assurance, field operations, installation management, or a related construction environment.
• Experience coordinating multiple projects, priorities, and stakeholders simultaneously.
• Ability to read and interpret blueprints, specifications, and project documentation.
• Ability to lift and move materials weighing up to 50 pounds on a regular basis.
• Mathematical skills sufficient to perform measurements, calculate percentages, and support basic project cost tracking.
• Basic computer proficiency with the ability to learn company software systems.
• Strong customer service and relationship management skills.
• Strong verbal and written communication skills with the ability to effectively communicate with customers, subcontractors, suppliers, and internal teams.

Preferred Qualifications

• Experience with flooring, cabinetry, countertops, or other interior finish products.
• Experience supporting residential new construction, remodeling, or property management projects.
• Experience working directly with subcontractors and installation teams.
• Experience using Microsoft Office applications and project management software.
• Experience supporting sales, project management, or customer service functions.

PHYSICAL DEMANDS

The physical demands described below are representative of those required to successfully perform the essential functions of this position.

• Driving: Ability to operate a vehicle and travel between job sites, customer locations, and company facilities throughout the workday.
• Mobility: Frequently required to walk active job sites, climb stairs, and navigate varying terrain.
• Lifting/Carrying: Frequently lifts and/or moves materials weighing up to 50 pounds without assistance.
• Positioning: Regularly required to stand, bend, stoop, kneel, crouch, reach, and work in various positions while inspecting installations and performing service-related activities.
• Manual Dexterity: Frequently uses mobile devices, computers, and basic hand tools.
• Communication: Ability to effectively communicate and exchange accurate information with customers, subcontractors, suppliers, and team members.
• Vision: Ability to inspect products, workmanship, and installation quality and identify deficiencies or variances from standards

WORK ENVIRONMENT

The work environment characteristics described below are representative of those encountered while performing the essential functions of this position.

• Job Site/Field: Frequent presence at active residential and commercial construction sites.
• Warehouse/Showroom: Occasional work in warehouse and showroom environments.
• Driving: Frequent travel between job sites, customer locations, and company facilities.
• Outdoor Exposure: Regular exposure to varying weather conditions and construction site environments.
• Operational Demands: Role may require meeting deadlines, managing multiple priorities, and occasional evening or weekend work based on project needs.
• Safety: Requires adherence to company safety policies and procedures while working in office, warehouse, and field environments.

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.