Customer Service Representative in at SupportNinja

Are you a polished communicator who excels at building trust? As our next Customer Service Representative I, you won’t just be answering calls—you’ll be a vital member of the support team, ensuring clients receive timely, accurate, and professional assistance. We are looking for a customer-centric individual who thrives in a high-volume environment and is ready to deliver exceptional Tier 1 voice support. If you are an experienced customer service professional with a neutral accent and excellent communication skills, your next career move starts here.

Work Setup: Remote - PH

Type of Contract: (Seasonal, 12 months)

The Customer Service Representative I is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner. This role utilizes structured call flows and scripting to deliver clear support while ensuring high customer satisfaction and credibility during investor-facing interactions.

• Voice & Inquiry Handling: Handle inbound voice calls and manage high-volume, repetitive inquiry handling during peak periods.

• Tier 1 Support: Respond promptly and professionally to customer inquiries and resolve issues efficiently using pre-approved scripted responses and communications.

• Investor-Facing Credibility: Maintain a polished, professional, and "reasonably credible" tone during interactions with investors.

• Call Flow Navigation: Follow a structured call flow and accurately utilize designated escalation pathways for edge cases.

• System Management: Log, track, and manage all interactions via a VoIP system utilizing the JustCall platform.

• Accurate Documentation: Properly and accurately document customer interactions within the organization's CRM.

• Continuous Improvement: Participate in training programs and continuous learning modules to improve knowledge of products, services, and processes.

• KPI Performance: Meet or exceed performance targets for related KPIs while adhering to company policies and procedures.

• Client Reassurance: Provide basic clarification and reassurance based on existing written client communications.

• Team Collaboration: Collaborate with other departments as needed and maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times.
  
  

• Experience: Previous customer service experience or equivalent background.

• Communication: Good communication skills, both verbal and written, with a mandatory neutral accent required. Must be able to sound "reasonably credible" in investor-facing interactions.

• Technical Troubleshooting: Proficient in using computers and various software applications.

• Tools: Experience and knowledge with a CRM is preferred.

• System Setup (BYOD): Must comply with the BYOD (Bring Your Own Device) IT equipment requirement.

• Credible Communicator: You deliver clear, reassuring, and scripted information confidently to maintain investor-facing credibility.

• Empathetic Professional: You maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times.

• Adaptable Learner: You continuously improve your knowledge through training programs and learning modules to keep up with operational requirements.

• Competitive Compensation

• Adherence to government-mandated benefits.

• Retirement Savings Program with Company Matching.

• Life Insurance.

• HMO starting on Day 1.

• Free Dependents: One (1) dependent upon regularization, with an additional second (2) dependent after one year of service.

• Paid time off + birthday leave.

• Opportunities for skills training and professional development.

Discover A Better Way to Grow! Are you ready?

Fast-track your application and dive straight into your next big opportunity. Access your Instant Interview here: https://alpharun.com/i/ZnnuAynMjgQB0KUEtZWy-

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

#supportninjajobs