Financial Counselor in Anderson, South Carolina at AnMed

Located in the heart of Anderson, South Carolina, AnMed is a dynamic, not-for-profit health system dedicated to delivering exceptional care with compassion, innovation, and integrity. At AnMed, our mission is simple yet powerful:

To provide exceptional and compassionate care to all we serve.

AnMed has been named one of the Best Employers in South Carolina by Forbes, reflecting our commitment to a supportive, inclusive, and purpose-driven workplace. Whether you're just starting your career or looking to grow in a new direction, you'll find opportunities to thrive, lead, and make a meaningful impact here.

Acts as the patient’s personal representative. Arranges for the efficient, orderly and accurate evaluation of a patient’s financial situation as it pertains to his/her health care services.

Duties & Responsibilities

• As the patient’s personal representative, the Financial Counselor has the ability to file a Medicaid application on the patient’s behalf. This benefit also allows the Counselor the ability to request other pertinent, sensitive documents on behalf of the patient.
• Must be knowledgeable/up to date with the guidelines and regulations governing all state and federal sponsorship agencies.
• Interviews self-pay, underinsured and medically indigent patients to determine the best program that may provide financial assistance with hospital/medical bills. This includes SC, GA & NC Medicaid, Social Security disability, SC Victim Assistance, COBRA eligibility, etc.
• Manages the AnMed CAFA Financial Assistance Program process.
• Assesses and evaluates the financial needs of patients by completion of the screening process. Responsible for obtaining applications and supporting financial documentation.
• Required documentation includes the patient’s sensitive financial information (bank statements, tax forms, social security card, etc.).
• Approves, denies or suspends the application for additional information.
• Works with the cancer center representative to expedite CAFA applications for PET scan patients.
• Ensure that all information is scanned into the hospital’s system.
• Items include the screening sheets, applications, and approval/denial letter.
• Documents hospital system account with the appropriate action codes and change financial class, as needed and complete the account with detailed notes.
• Responsible for completing work queues in EPIC.
• Adjusts account balances as required based on the assistance program (CAFA, Free Clinic, and HOP Program) and the guidelines.
• Provides Medical documentation/records from HPF for Social Security disability patients.
• Responsible for some cashiering functions such as collecting deposits, if assistance is not available.
• Attends continuing education classes including SOAR training to assist homeless patients who may qualify for SSI.
• Attends training provided by Attorney group related to Medicaid applications.
• Works with designated attorneys to resolve denials or obtain additional documentation.
• Performs additional duties assigned to meet AnMed Health’s needs.

Preferred Qualifications

• Associate’s degree.
• Prior training experience.
• Basic medical terminology.

Benefits*

• Medical Insurance & Wellness Offerings.
• Compensation, Retirement & Financial Planning.
• Free Financial Counseling.
• Work-Life Balance & Paid Time Off (PTO).
• Professional Development.
• For more information, please visit: anmed.org/careers/benefits

*Varied benefits packages are available for positions with a 0.6 FTE or higher.