Inbound Sales Representative - Remote in Georgia at RUI USA, LLC

Work from Home | RUI

Are you persuasive, customer-focused, and motivated by achieving goals? RUI is seeking Work-from-Home Inbound Sales Representatives to help new and existing customers find internet, phone, and cable services that fit their needs.

You’ll build rapport, uncover customer needs, recommend products, overcome objections, and confidently close sales—all while delivering a professional customer experience.

This is a busy, structured call center position with a steady volume of inbound calls. Calls are delivered through an automated system, and representatives must remain at their workstation, ready to assist customers throughout scheduled working time, except during scheduled breaks or approved time away.

Success requires comfort with back-to-back calls, navigating multiple systems, and meeting established sales, productivity, quality, attendance, and schedule-adherence expectations.

• Handle inbound calls involving new services, upgrades, promotions, retention, and win-back opportunities.

• Ask effective questions and actively listen to identify customer needs.

• Recommend relevant products, service packages, and bundled offerings.

• Address concerns, overcome objections, and confidently ask for the sale.

• Follow approved sales scripts, call flows, and required disclosures.

• Build rapport through empathy, professionalism, and clear communication.

• Meet established sales conversion, quality assurance, productivity, and customer experience goals.

• Navigate multiple applications while maintaining an engaging customer conversation.

• Accurately document customer interactions and sales activity in CRM systems.

• Maintain current knowledge of products, services, promotions, and procedures.

• Participate in coaching and apply feedback to improve performance.

• Follow company and client requirements for confidentiality, data security, and compliance.

Additional duties may be assigned as needed.

100% attendance is expected during your first 90 days of employment, including training and nesting, except for approved or legally protected absences. Consistent participation is essential to learning the systems, products, and sales skills required for success.

• Be logged in and ready to work at the start of each scheduled shift.

• Follow assigned schedules and return promptly from breaks and meal periods.

• Follow the required call-out process if an absence or delay occurs.

• Missed training or nesting time may affect your ability to complete the program and may require reassignment to a future class.

• Open availability is required, including weekdays and weekends. Employees receive two scheduled days off during the week.

Please review your availability before applying to ensure you can commit to the required training and work schedule.

• A dedicated, quiet workspace free from distractions and background noise.

• A private workspace suitable for webcam use. Camera participation is required during training, nesting, and production, subject to approved accommodations.

• Reliable internet with minimum speeds of 100 Mbps download and 25 Mbps upload.

• A wired Ethernet connection; Wi-Fi cannot be used for work.

• Internet speeds should be verified at Speedtest.net.

• Access to a cell phone and a wired headset. Wireless headsets are not permitted.

• A company-issued laptop will be provided.

• T-Mobile internet service is currently not supported.

• Previous sales, customer service, call center, or direct sales experience preferred.

• Strong verbal and written communication skills.

• Confidence recommending products, handling objections, and closing sales.

• Comfort working in a fast-paced, goal-oriented environment.

• Ability to type, document information, and navigate multiple systems while speaking with customers.

• Strong organization, attention to detail, and follow-through.

• Ability to work independently while staying engaged with a remote team.

• A coachable mindset and willingness to apply feedback.

• Professionalism, patience, empathy, and dependable attendance.

• Bilingual candidates are encouraged to apply.

Bring your communication skills, competitive spirit, and commitment to customer service—and build your sales career with RUI.