BILINGUAL MEDICAL COORDINATOR (REMOTE) in Caguas at TPIS

Our client in the healthcare industry is seeking a Bilingual Medical Records Coordinator to join its team. This position supports concurrent intake, appeals intake, and other healthcare operations by gathering, entering, organizing, and validating healthcare information received from hospitals, medical providers, and other sources.

The selected candidate will work with medical records, clinical information, electronic documentation, image files, and healthcare systems to ensure information is processed accurately, completely, and within established timeframes.

This opportunity is ideal for candidates with experience in Medical Records Management, Medical Billing, or Healthcare Information Management who are organized, detail-oriented, comfortable navigating multiple computer systems, and interested in gaining valuable experience within the healthcare industry.

• Enter demographic and clinical information into internal databases for concurrent and appeals intake cases.
• Access client clinical systems to retrieve healthcare information and enter case recommendations.
• Assist with document retrieval and troubleshoot information received through client or vendor systems.
• Prepare, enter, index, and perform quality-control reviews of documents related to retrospective appeals.
• Gather and process healthcare information received from hospitals through documents, image files, portals, and other approved sources.
• Verify that case information is accurate, complete, properly organized, and entered within established service levels.
• Assist with telephone calls to provide case updates or recommendations to clients and payors.
• Maintain the confidentiality, integrity, accuracy, and organization of medical and case-related documentation.
• Communicate with concurrent review teams, retrospective review teams, vendors, and application support teams as needed.
• Monitor daily workflow, respond to changing priorities, and manage multiple assignments efficiently.
• Perform other duties as assigned.

• Minimum of one (1) year of experience in Medical Records Management, Medical Billing, Healthcare Information Management, or a related healthcare administrative function.
• Fully bilingual in English and Spanish.
• Ability to successfully complete the interview process entirely in English.
• Knowledge of office procedures, telephone communications, recordkeeping, and administrative processes.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Strong computer, navigation, and typing skills.
• Experience utilizing portals, websites, databases, and downloadable data files.
• Knowledge of healthcare appeals processes is preferred.
• Understanding of confidentiality requirements, HIPAA guidelines, and information security standards.
• Strong attention to detail, organization, accuracy, and time-management skills.
• Ability to adapt to changing priorities and work independently in a remote environment.

Candidates with experience in any of the following areas are encouraged to apply:

• Medical Records Management
• Medical Billing
• Healthcare Information Management
• Appeals Processing
• Prior Authorizations
• Patient Records Administration
• Healthcare Documentation Review
• Health Insurance Operations
• Utilization Management Support

• Full-time position (40 hours per week).
• Must be available to work Monday through Sunday, including weekends and holidays.
• Must be available to work any assigned eight-hour shift between 6:00 a.m. and 12:00 a.m. AST.
• Occasional overtime may be required according to business needs.

• On-site attendance is required for the first day of onboarding.
• Fully remote after the second day of employment.
• Temporary assignment from November 2026 through May 2027.
• Multiple openings available.

• $13.25 per hour
• Full-time temporary position
• Remote work opportunity after onboarding

If you have experience in Medical Records Management, Medical Billing, or Healthcare Information Management, are fully bilingual, and can manage sensitive healthcare information with accuracy and confidentiality, we encourage you to apply.

TPIS is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Women, Individuals with Disabilities, and Veterans). We comply with all applicable federal, state, and local laws regarding nondiscrimination in employment.