Order Management Specialist in Ripon, Wisconsin at Alliance Laundry System LLC

Alliance Laundry Systems is a full-service commercial and industrial laundry equipment partner with over 110 years of industry experience. We exclusively sell trusted brands — Speed Queen®, UniMac®, and Huebsch® — known for durability and reliability.

This role is part of our order management team, responsible for the accurate and timely processing of all commercial equipment and parts orders. The ideal Order Management Specialist will be an enthusiastic, detail-oriented member of a high-energy team. This position requires an exceptional eye for detail and strong multitasking abilities in a fast-paced environment. As an Order Management Specialist, you will maintain customer relationships, making strong communication skills essential. This position is based in Ripon, WI with the opportunity to work remotely from home.

• Support customers in placing equipment and/or parts order by providing relevant information, including features, pricing, availability, and shipping schedules
• Receive and enter customer orders via email and online to assure timely order processing
• Follow the progress of orders and applicable revisions to ensure that shipment coincides with the product ordered and shipping dates
• Prepare and review export documents including commercial invoices, packing lists, USMCA certificates, SLI’s, banking documents, sight drafts, L/C’s, etc.
• Request freight quotes and arrange logistics for international shipments
• Prepare equipment and part quotations
• Create POs for intercompany ordering to support international and direct distribution
• Ensures high customer satisfaction through measured KPIs
• Contributes to best practices and process improvement

Education & Experience:

• High School Diploma, or equivalent is required
• At least 3-4 years professional work experience, with 2-3 years of experience in a customer service, sales support, and/or logistics required
• An equivalent combination of education and experience will be considered
• Previous experience with SAP and Zendesk preferred
• Knowledge of order processing, especially in the manufacturing industry, preferred

Skills and Abilities:

• Strong written, verbal, and interpersonal communication skills; Ability to communicate effectively and professionally across levels of the organization and with external stakeholders
• Systems-proficient; MS Office products, in particular
• Solid organizational skills: Ability to self-manage workload; able to handle multiple priorities simultaneously while managing and meeting deadlines
• Demonstrate curiosity; Data & detail-oriented, able to leverage multiple sources of data to identify appropriate solutions
• Resilient; Able to confidently navigate ambiguity and change; able to deal with challenging situations / customer scenarios

Travel:

• Regular travel not required

Standard and Physical Requirements:

• Position involves sitting long periods, standing, manual dexterity, stooping, bending, and lifting up to 40 lbs.

Demonstrate DRIVE:

• Dedicated: Follows through on commitments. Strong say/do.
• Respectful: Acts with integrity and values diverse perspective.
• Innovative: Always looking for a better way; leads change.
• Versatile: Adapts quickly to changing circumstances. Demonstrates agility.
• Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs.