Qualia Administrator / Super User in United States at Jobgether
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Job Description
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Qualia Administrator / Super User (Real Estate Technology) based in the United States.
This role is a key operational and systems ownership position focused on optimizing and supporting a mission-critical real estate closing platform used across transaction workflows. You will serve as the go-to expert for platform configuration, user support, and process optimization, ensuring smooth and compliant transaction management. Working in a fast-paced, remote-first environment, you will collaborate closely with internal stakeholders to improve efficiency, reduce friction, and enhance user adoption. The position blends technical system administration with hands-on operational support, requiring both analytical thinking and strong communication skills. You will play a central role in configuring workflows, managing permissions, and maintaining system integrity. This is a highly impactful role where your work directly influences transaction accuracy, compliance, and overall business performance.
- Act as the primary subject matter expert for the Qualia platform, supporting users with system-related questions, troubleshooting, and enhancements.
- Configure, maintain, and optimize workflows, transaction stages, templates, and system settings to align with business and regulatory requirements.
- Support end users through training, documentation, and ongoing guidance to improve adoption and platform proficiency.
- Manage user roles, permissions, and data access controls to ensure system security and compliance standards are upheld.
- Collaborate with cross-functional teams to identify system gaps, streamline processes, and implement scalable improvements.
- Assist in diagnosing and resolving technical issues, escalating when necessary, and ensuring timely resolution.
- Create and maintain process documentation, including guides, runbooks, and best practice resources.
- 3+ years of experience as a system administrator, super user, or power user within real estate closing, title, or escrow platforms (Qualia experience strongly preferred).
- Strong understanding of real estate transaction workflows, closing processes, and compliance considerations.
- Experience configuring software systems, including workflows, templates, permissions, and integrations.
- Strong technical aptitude with the ability to understand system architecture, data structures, and process mapping.
- Excellent communication skills with the ability to translate technical concepts into clear, user-friendly guidance.
- Proven ability to train and support end users in a structured and effective manner.
- Detail-oriented mindset with strong organizational skills and a focus on accuracy and compliance.
- Ability to work independently in a remote environment while collaborating across distributed teams.
- Experience supporting system implementations or integrations is a plus.
- Competitive annual salary: $60,000 – $90,000 USD, depending on experience and level
- Fully remote work environment within the United States
- Standard business hours for predictable work-life balance
- Direct hire opportunity with long-term stability
- Opportunity to own and shape a critical enterprise platform
- Exposure to real estate technology systems and workflow optimization initiatives
- Collaborative, cross-functional working environment
- Opportunity to improve processes that directly impact transaction efficiency and compliance.