Technical Trainer in Irvine, California at Canon U.S.A., Inc.

Technical Trainer

US-CA-Irvine

Job ID: 34566
Type: Full-Time
# of Openings: 1
Category: Product Support
CUSA Western Regional Office

About the Role

Technical Trainer delivers training in his/her assigned region, works with the curriculum development team to improve and refine training program content as well as supports other divisional objectives as management assigns. Possess hardware technical expertise and provide training classes supporting internal and external customers.

Your Impact

Training Program Instruction: The Technical Trainer must be proficient in his/her specialty areas covering all management expected levels of training programs and must possess a strong working knowledge and ability to deliver training programs in his/her secondary area of specialization.

Training Program Effectiveness (Delivery): Works with the Sr. Systems & Technical Trainer during the evolution process to ensure that he/she is delivering training program content consistently meeting the standards of the department. Provides coaching and constructive feedback to the students to ensure the support professionals efficiently meet course requirements.

Training/Seminar Content Creation: The Technical Trainer must have the ability to produce and deliver training seminars for internal and external customers through local classes, national training events, and dealer onsite training. Must be able to create and conduct seminars and content in all areas of their specialty and their secondary area of specialization.

Dealer Communication: Conducts dealer visits, discusses training needs, and acquires feedback from dealers on current training programs and systems. Seeks out new areas of development, researches competitors programs and coordinates the information with other trainers and implements key initiatives to ensure Canon’s image as an imaging technology and training leader is best-in-class.

Dealer Visits: Visit “Key Dealers” with or without the Education Support Services Specialist and assist in evaluating dealers training needs. Promote Canon training initiatives and programs, such as ATSP.

Communications: Exhibits excellent written and verbal communication skills. Meets with Engineering and curriculum developers to ensure accuracy of all training delivery programs in the regional training center.

Training Technology: The Technical Trainer must be proficient in all Learning and Training technology and systems to ensure they can provide quality training to students and to the curriculum development team. Additionally, the Technical Trainer must support other trainers in understanding and using the training technology.

Initiative: Participates in assignment of special projects and or special training events (such as the ATP Conference).

• The Technical Trainer must maintain a high in-class standard for training delivery and scheduling of products in his/her product specialty or secondary specialty. Must meet the standards established by training management for training delivery quality and quantity measurements.
• Make sure that each student has quality training experience inclusive of materials, accommodations, and amenities.
• Maintain all training facilities and equipment in good working order and in accordance with Educational and Training standards. Keep current inventory of all training equipment.
• Must meet all goals and objectives. Putting special emphasis on the CTT standards and product knowledge needed to deliver world-class training.
• The Technical Trainer must understand the Regional ATP program and help implement the regional ATP evaluation plan. The objective includes maintaining accurate records and performing all administrative duties needed to support the ATP program as outlined in the ATP policies and procedures. All activities should be completed in the required time frame.
• The Technical Trainer must conduct dealer visits to support their service, support, and training efforts.
• The Technical Trainer must provide product support in the field and on the phone.

About You: The Skills & Expertise You Bring

• Bachelor’s degree in education or equivalent experience.
• Certified Technical Trainer (CTT+) Certification (or equivalent) or achievement of such certification within first six months of employment.
• Knowledge of the International Board of Standards for Training, Performance, and Instruction (IBSTPI) competencies.
• Network + Certification, Microsoft Certified Professional (MCP), Certified Network Administrator (CNA) or equivalent.
• New to Canon but has at least one year experience in electronic and/or electromechanical repair field or up to one-year technical training or military services in related area.
• Must possess supervisory leadership and interpersonal skills with the ability to communicate and collaborate with external and internal “customers” and management at all levels.
• Computer and connectivity knowledge and skills including network theory and the ability to configure Canon devices in all network environments.

We are providing the anticipated base salary range for this role: $70,310 - $81,550 annually.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else

Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

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