Duty Manager- FOH in Mere, England at AG Hotels Group

AG Hotels Group is currently seeking an experienced Duty Manager - Front of House to join our team at Casa Mere Hotel, Knutsford. As the Duty Manager - Front of House, you will be responsible for ensuring the smooth operations of the reception, managing staff, and delivering an exceptional customer experience.

Key Responsibilities:

• Be the face of the hotel, ensuring a warm and welcoming atmosphere for all guests.

• Lead and motivate the reception team to deliver outstanding service and uphold our standards.

• Oversee the check-in and check-out processes, ensuring efficiency and accuracy and take on few reception shifts as per the business needs

• Resolve guest issues with tact and professionalism, ensuring a positive experience.

• Efficiently manage staff schedules to meet operational demands

• Conduct training sessions for the reception team, emphasizing service excellence and brand standards.

• Monitor daily operations to ensure smooth workflow and address challenges promptly.

• Uphold high standards of service quality and guest satisfaction.

• Help in other departments when required

Qualifications Required:

• Proven experience in a reception or front-of-house management role in a similar role.

• Knowledge of hotel management systems (Opera, Rezlynx or similar).

• Excellent leadership, communication, and interpersonal skills.

• Strong organizational and problem-solving abilities.

• Flexibility to work in a dynamic, fast-paced environment.

The candidate should be flexible working on weekends and bank holidays.