Sales Operations & Onboarding Specialist – BukuPay in Kota Jakarta Selatan at bukuwarung

We’re looking for a detail-oriented, analytical, and customer-focused Sales Operations & Onboarding Specialist to support BukuPay’s Key Account team. You’ll make sure every closed deal turns into an onboarded, activated, and transacting merchant, while keeping sales reporting accurate and operations running smoothly.

• Manage the pipeline: keep CRM data accurate, track the funnel from SAL to closed deals, and follow up on stalled opportunities.

• Report on performance: prepare daily, weekly, and monthly sales reports and dashboards, track individual targets, and share data-driven insights to improve productivity.

• Support sales admin: prepare proposals, quotations, and agreements, coordinate pricing and discount approvals, and keep merchant documentation complete.

• Own onboarding: be the main merchant contact from signed agreement to activation, covering KYC/KYB, account setup, QRIS registration, EDC activation, and merchant training within SLA.

• Coordinate deployment: manage delivery, installation, and testing of QRIS Soundbox and EDC devices, and keep deployment records by merchant, outlet, and device.

• Drive first transactions: monitor Time to First Transaction (TTFT), follow up with inactive merchants, remove blockers with Product, Tech Support, and AM, and recommend ways to speed up adoption.

• Track revenue and incentives: reconcile sales, activation, and billing with Finance, and support commission and referral fee calculations.

• Improve processes: maintain SOPs, fix inefficiencies, and support forecasting and business reviews across Sales, Finance, Product, Ops, and AM.

• Bachelor’s degree in Business Administration, Management, Finance, Information Systems, or a related field.

• 2–3+ years in Sales Ops, Merchant Onboarding, Implementation, Customer Success, or Sales Support, ideally in fintech, payments, SaaS, or B2B tech.

• Strong Excel and Google Sheets skills, plus familiarity with CRM and dashboards.

• Understanding of QRIS, EDC, merchant activation, or payment operations is an advantage.

• Strong analytical, communication, coordination, and problem-solving skills.

• Able to manage multiple onboarding projects at once.