Bilingual Collections Specialist in at North Mill Equipment Fi
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Job Description
Job Title: Bilingual Collections Specialist
Location: Remote
Department: Collections
Reports to: Manager, Collections
Company: BriteCap Financial
About Us:
BriteCap Financial is a leading financial technology company dedicated to providing innovative lending solutions to small businesses since 2003. We specialize in helping small businesses nationwide thrive by offering tailored financing products and exceptional customer service. Our team is committed to fostering a supportive and collaborative work environment where individuals can grow and succeed.
Position Overview:
The Collections Department is responsible for working with clients who have become delinquent. The role involves contacting customers, identifying the reasons as to why they have fallen delinquent and coordinating a repayment plan that will either return them to a non-delinquent status or prevent them from defaulting. In the event of a default, Collections is also responsible for communicating with 3rd party collections agencies and attorneys as we manage our portfolio of advanced delinquent accounts.
Bilingual Requirement:
This position requires professional fluency in both English and Spanish. The candidate must be able to communicate effectively with Spanish-speaking clients via phone, email, and text.
Key Responsibilities:
- Call, Email, and Text delinquent customer accounts
- Respond to customer questions regarding account status, invoicing, and payment information
- Proactively contact customers and resolve issues on payment defaults
- Document all calls and follow-ups
- Obtain promise to pay from customers for up-to-date payment
- Skiptrace when required
- Early payment default research and resolution
- Reconciliations of cash application with customer
- Process customers request for Buy-Outs
- Properly work a minimum of fifty (50+) accounts per day (50–100+ phone calls) per current company policy standards
- Negotiate and process payment plans using department policy and available tools
- Review accounts with management for possible hardships, account adjustments
- Communicate with both English and Spanish-speaking customers regarding account status, payments, and repayment plans
Qualifications:
- Bachelor’s degree is preferred but will consider associate or equivalent work experience
- 5+ years collections experience, preferably in commercial or consumer lending (MCA and Loan product experience preferred)
- Bilingual (English/Spanish) required – must be able to speak, read, and write fluently in both languages, including professional-level communication and negotiation
- Well organized – capable of handling multiple tasks while setting priorities and addressing issues in proper order
- Resourceful – passion for problem-solving and proven ability to leverage available resources to gather client information for recovery efforts
- Possess an “Investigative Mindset” – ability to analyze various types of information and draw logical conclusions
- Strong verbal and written communication skills (in both English and Spanish)
- Flexible – able to adapt to new procedures and processes
- Team Oriented – able to collaborate across Collections and other departments (Underwriting, Sales, Account Management, etc.)
- Advanced computer and data entry skills (Word, Excel, Outlook, Internet); system efficiency is critical. Knowledge of HubSpot is a plus
Skills/Attributes:
- Compassionate Engagement – ability to approach clients with the intent to help resolve issues within policy and contractual obligations
- Ability to maintain a calm disposition when working through challenging situations
- Results Oriented – driven to achieve goals and produce outcomes
- Self-driven – able to work with minimal supervision while meeting KPI expectations
- Good listening and negotiation skills
- Willingness to learn and adapt to changes
- Ability to effectively communicate, build rapport, and support a diverse, Spanish-speaking customer base