Call center Representative-Atlanta GA-Onsite in Atlanta, Georgia at INFO ORIGIN INC

We are seeking a Bilingual (Spanish/English) Call Center Representative to support student transportation services by assisting Spanish-speaking families with bus schedules, route questions, delays, and transportation concerns.

Key Responsibilities:

Answer inbound calls from Spanish-speaking families and provide excellent customer service.

Assist with bus delays, missing buses, route information, and transportation-related inquiries.

Document calls and maintain accurate records.

Coordinate with Quality Control Technicians and transportation staff to resolve issues.

Escalate urgent concerns and provide timely follow-up to families.

Required Qualifications:

Fluent in Spanish and English (written and verbal).

High school diploma or equivalent.

Strong customer service, communication, and data entry skills.

Ability to remain calm in a fast-paced, high-volume call center environment.

Basic computer proficiency and ability to learn new systems.

Preferred Qualifications:

Experience in a call center, customer service, dispatch, transportation, or school district environment.

Familiarity with transportation or student information systems.

Experience working with diverse communities.

Location: Onsite

Employment Type: Contract