Drain Tech Manager/Dispatcher in Richmond Hill, New York at JOSEPH L BALKAN

Experienced Drain Technician Dispatcher

Our vital and growing firm has an opportunity for an experienced drain technician dispatcher. Using their experience and expertise, along with our in-house resources and processes, they will optimize the use of our drain technicians and satisfy the needs of our numerous customers.

Company Overview

Balkan Sewer and Water Main Service has a large team of drain technicians and is also NYC’s largest house sewer and water service line contractor. Our drain cleaning company operates 7 days a week and 16 hours per day. The Balkan Team has been in continuous operation for over 70 years and has a pristine reputation in the NYC plumbing industry. To learn more, visit BalkanPlumbing.com.

Responsibilities:

Perform in all aspects of dispatch and supervisor work, including but not limited to:

• Analyze the requests for service, dispatch, and supervise the team of drain technicians
• Manage all service job metrics; meeting the required response time, proper completion of each call, and confirming customer satisfaction.
• Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales skills
• Resolve conflicts or miscommunications quickly and amicably.
• Using in-house software, document team productivity and results.
• Perform mid-year and annual performance evaluations
• Be present for, and sometimes lead, management and team meetings.

Skills and Qualifications:

• A documented and verifiable resume of experience in the above role.
• Able to lead by example, exhibiting understanding, knowledge, and professionalism.
• Able to think both strategically and execute against day-to-day objectives
• Excellent verbal and written communication skills
• Able to organize, assemble, and arrange resources to meet goals
• Able to maintain composure during stressful situations, remaining focused on the ultimate objective
• Strong interpersonal skills to support interaction and development of relationships with a wide range of internal and external customers
• Capacity to work independently as well as within a team-oriented and collaborative environment
• Minimum five years of management experience
• Industry Experience is a plus.

Job Type: Full-time

Salary range: $60,000 to $70,000.00 Annually.