Warranty Administrator in Chantilly, Virginia at Ted Britt Automotive Group

Ted Britt Ford Lincoln is seeking a detail-oriented and highly organized Warranty Administrator to join our growing Fixed Operations team. This position plays a critical role in ensuring accurate warranty claim processing, compliance with manufacturer guidelines, and maximizing dealership profitability through proper claim administration.

If you thrive in a fast-paced environment, have strong attention to detail, and enjoy working closely with technicians, advisors, and management, we want to hear from you.

• Process Ford and Lincoln warranty claims accurately and efficiently
• Review repair orders for proper documentation and manufacturer compliance
• Submit warranty claims and monitor payment status
• Follow up on rejected or suspended claims and pursue corrections as needed
• Audit repair orders for technician stories, causal parts, labor operations, and required documentation
• Work closely with service advisors, technicians, and management to ensure claim accuracy
• Maintain warranty schedules and receivables
• Stay current on manufacturer warranty policies and procedures
• Assist with internal and external warranty audits
• Support service department operations and administrative functions as needed

At Ted Britt Ford Lincoln, we believe our people are our greatest asset. We are committed to developing our team members, providing opportunities for growth, and creating a positive culture built on accountability, teamwork, and customer service.

• Competitive compensation
• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Ongoing training and development
• Career advancement opportunities
• Employee discounts
• Supportive leadership team and family-oriented culture

If you're looking for a dealership that values professionalism, teamwork, and continuous improvement, we'd love to meet you.

• Previous automotive warranty administration experience
• Ford and/or Lincoln warranty experience strongly preferred
• Strong understanding of dealership service operations
• Excellent organizational and time management skills
• High level of accuracy and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and teamwork skills
• Experience with Reynolds & Reynolds preferred
• Proficiency with Microsoft Office products