Customer Service Representative in Ft. Lauderdale, Florida at My City Transportation

Job Title: Customer Service Representative (CSR) / Customer Experience Ambassador (CEA)

Location: Fort Lauderdale, FL (FLL Airport)

Employment Type: Full-Time /Part-Time

Pay Range: $18.00 - $19.71

Position Overview:
Provide professional customer service to passengers and internal partners at FLL. Answer questions, manage passenger queues, enforce company policies, and ensure a positive experience aligned with organizational values.

Key Responsibilities:

• Greet passengers promptly and courteously
• Assist passengers with empathy and patience
• Communicate clearly and professionally
• Remain calm and composed during service delays or challenges
• Track shuttle arrival times and report service needs
• Maintain clean, organized duty station and visible presence

Requirements:

• Strong interpersonal and customer service skills
• Professional demeanor and reliability
• Ability to stand and walk for extended periods
• Willingness to work flexible shifts, including weekends and holidays

Work Environment:

• Outdoor airport setting, exposure to weather and moving vehicles

Equal Opportunity Employer