Maintenance/Facilities Engineer in Raleigh, North Carolina at Early Bird Night Owl

JOB TITLE: Property Care Host (Maintenance/Facilities & Guest Experience)

JOB TYPE: Full and Part-time

PAY: $25.00 per hour to start

REPORTS TO: Property Leadership: Innkeeper, Assistant Innkeeper

OUR WHY

At The Gables, we are humble ambassadors of our community. We believe hospitality begins with kindness, curiosity, and a genuine desire to care for others. Through thoughtful details, intentional design, and authentic, meaningful connections, we create experiences where every guest feels welcomed, valued, and at home.

OUR CORE VALUES

INSPIRE WONDER Innovation and Creativity | Surprise and Delight

FOSTER HOSPITALITY Inclusive Culture | Home Away from Home

PURSUE EXCELLENCE Exceptional Experiences | Attention to Detail | Focus on Quality

DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Sense of Ownership

CULTIVATE COMMUNITY Team Collaboration | Community Engagement | Take Time to Celebrate

POSITION SUMMARY:

As a Property Care Host at The Gables, you preserve the beauty, comfort, safety, and functionality of the property through preventative maintenance, thoughtful repairs, and careful attention to detail.

This hands-on role includes routine inspections, general repairs, exterior care, maintenance records, vendor coordination, and prompt response to issues affecting guests or operations. Because we are a small team, flexibility, sound judgment, quality craftsmanship, and a willingness to support broader property needs are essential.

WHAT SUCCESS LOOKS LIKE:

A Successful Property Care Host:

• Notices concerns early and completes repairs and preventative maintenance safely, efficiently, and with pride in craftsmanship.

• Keeps the property, grounds, tools, records, and maintenance areas organized while communicating needs and project status clearly.

• Remains resourceful, calm, and flexible when responding to guests, emergencies, vendors, and changing priorities.

DUTIES AND RESPONSIBILITIES:

Preventative Maintenance and Repairs

• Conduct property walks and preventative inspections, identifying maintenance, safety, lighting, equipment, and presentation concerns before they affect guests.

• Troubleshoot and complete plumbing, electrical, HVAC, carpentry, drywall, painting, furniture, fixture, and general repairs within skill level, recognizing when specialized service is needed.

• Respond to requests and complete work orders and projects promptly with quality craftsmanship, thoughtful finish work, and accurate documentation.

Guest Service and Property Presentation

• Monitor guest rooms, public spaces, mechanical and storage areas, and exterior facilities for maintenance or presentation concerns and address them proactively.

• Greet guests warmly and perform work in public or occupied rooms professionally, respecting privacy and minimizing disruption.

• Support room refreshes, public-area presentation, window cleaning, pressure washing, furniture touch-ups, and other property-care needs.

Grounds, Exterior, and Seasonal Care

• Maintain landscaping, walkways, patios, exterior lighting, entrances, furniture, and seasonal decor so outdoor spaces remain safe and inviting.

• Monitor exterior fixtures, drainage, surfaces, and other property elements for wear, damage, debris, or safety concerns.

• Support severe-weather preparation and response, seasonal setup, event preparation, and movement of furniture or equipment as needed.

Inventory, Documentation, and Vendor Coordination

• Maintain organized tools, equipment, repair materials, replacement parts, and maintenance supplies, communicating restocking needs proactively.

• Keep maintenance spaces clean, secure, and ready for use while maintaining accurate logs, work orders, inspection records, and project notes.

• Coordinate onsite with approved vendors for specialized work and communicate scope, access, status, pricing, recurring concerns, and recommended solutions to management.

Safety, Emergencies, Teamwork, and Property Support

• Follow established safety standards and promptly address or report hazards or conditions affecting guests, team members, vendors, or the property.

• Assist with building emergencies, utility outages, severe weather, equipment failures, and other unexpected situations.

• Communicate clearly with guests, teammates, management, and vendors and support housekeeping, events, room refreshes, furniture moves, and property projects as appropriate.

EMPLOYMENT REQUIREMENTS:

Must be eligible to work in the United States.

Valid driver's license required.

QUALIFICATIONS:

Experience & Skills

• Previous maintenance, facilities, construction, landscaping, building operations, or skilled-trade experience preferred.

• General working knowledge of plumbing, electrical, HVAC, painting, carpentry, mechanical systems, and common building repairs, with judgment to recognize when specialized service is required.

• Comfortable safely using hand tools, power tools, ladders, and common maintenance equipment.

• Ability to diagnose problems, prioritize repairs, identify practical solutions, and manage multiple preventative-maintenance priorities independently with organized follow-through.

• Strong attention to detail and appreciation for craftsmanship, finishes, and design, with confident communication and guest-service skills in occupied and public areas.

• Dependable attendance, sound judgment, and the ability to remain calm and resourceful while supporting grounds, seasonal projects, events, room refreshes, and changing property needs.

PHYSICAL REQUIREMENTS:

• Ability to lift and carry up to 50 lbs., climb ladders, and safely work at varying heights.

• Ability to safely operate hand tools, power tools, and common maintenance equipment and work indoors or outdoors in varying weather conditions.

• Frequent bending, kneeling, climbing, reaching, lifting, twisting, and standing for extended periods.

• Maintains a polished, professional appearance consistent with The Gables' hospitality standards.

If you enjoy solving problems, appreciate craftsmanship and beautiful spaces, and take pride in thoughtful, well-executed work, we'd love to meet you.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.