Manager of Hospitality Operations & Guest Experience in Vancouver, British Columbia at Carey

Join Us at Carey — A Place of Renewal, Rigor, and Conviction

Situated on the beautiful UBC campus in Vancouver, Carey has served students, churches, and Christian leaders for over six decades. Today, Carey is entering a focused and ambitious season of renewal—strengthening its mission, rebuilding its operations, and establishing a resilient platform for long-term growth across education, hospitality, and community life.

Carey operates as an integrated organization across three mission-aligned business units:

Carey Seminary — a biblically faithful, historically Protestant seminary with global reachCarey Residences — forming intentional Christian community through housing, hospitality, and shared lifeCarey Lodge — a short-term accommodations operation supporting Carey’s campus, guests, and financial sustainability

This is not a traditional institutional environment. Carey is rebuilding with the clarity, urgency, and adaptability of a startup, while remaining grounded in theological conviction and institutional integrity. We are restoring trust, strengthening systems, and laying foundations for sustainable growth across all three business units.

We are looking for those who are battle-tested—both professionally and personally. People who do not drift when things are unclear, who can hold conviction under pressure, and who are energized by the hard, often unseen work of rebuilding systems, processes, and culture. This is a place for builders, not maintainers.

Roles at Carey are not static. They are designed for those who can bring order to complexity, steward responsibility faithfully, and build systems that support both formation and operational excellence.

Position Summary

The Manager of Hospitality Operations & Guest Experience provides operational and strategic leadership for Carey Lodge’s hospitality, accommodations, conference services, classroom rentals, and guest experience operations.

During the upcoming renovation phase, Carey Lodge will operate fully as a short-term accommodations facility. Following renovation, the Lodge will transition into a hybrid operating model combining mature graduate student accommodations with short-term hospitality operations during the academic year before transitioning into full-time short-term accommodations during the summer months.

This role requires a strong operator capable of balancing hospitality operations, revenue growth, systems modernization, and mixed-use occupancy strategy while helping position Carey Lodge as a distinctive hospitality destination within the Vancouver market.

The successful candidate will combine operational leadership, commercial hospitality acumen, systems expertise, and strategic execution capability to modernize and grow Carey Lodge’s operations.

Key Responsibilities

1. Hospitality Operations & Guest Experience

Lead the day-to-day operations of Carey Lodge and related hospitality servicesEnsure a high-quality guest experience across accommodations, classrooms, conference spaces, and shared hospitality environmentsDevelop hospitality standards and operational workflowsOversee guest communications, service recovery, and operational coordinationBuild a culture of professionalism, responsiveness, stewardship, and Christian hospitality

2. Revenue Growth & Commercial Strategy

Drive occupancy growth across accommodations, conference spaces, classrooms, and event rentalsManage occupancy strategy across hospitality guests and graduate student accommodationsImprove ADR, RevPAR, utilization, and overall revenue performanceDevelop strategic partnerships across academic, ministry, conference, sports, and seasonal accommodation channelsSupport conference, classroom, lease, and event revenue optimizationCollaborate with Advancement & Communications on hospitality positioning and marketing initiatives

3. Hospitality Systems & Operational Modernization

Own and optimize the MEWS property management platformOversee hospitality-related technologies including Goki, Atomize, booking systems, payment platforms, and guest communication toolsLead the integration between MEWS and Carey’s accounting and financial reporting systemsImprove reconciliation workflows between hospitality operations, occupancy, payments, and financial reportingWork collaboratively with the Tech PM and Finance team to develop dashboards, reporting infrastructure, and monthly KPI visibility across occupancy, RevPAR, utilization, guest satisfaction, and operational performanceImprove automation, workflow efficiency, reporting accuracy, and operational visibility across hospitality operations

4. Renovation, Mixed-Use Operations & Strategic Growth

Support the renovation and repositioning of Carey Lodge’s hospitality spaces and guest experienceCoordinate operational readiness during renovation phasesProvide strategic input on room functionality, hospitality standards, and guest experience designSupport operational planning tied to Carey Lodge’s hybrid mixed-use operating modelHelp establish scalable systems and workflows supporting both hospitality and academic-year residential operationsCoordinate with contractors, vendors, and operational stakeholders during renovation activities

5. Performance, Learning & Continuous Improvement

Participate in Carey’s continuous performance management rhythm, including regular goal-setting, feedback, and reviewTranslate strategic priorities into practical OKRs and measurable hospitality performance targetsUse KPI data, guest feedback, and operational reporting to improve service quality and revenue performanceFoster a culture of accountability, continuous learning, operational excellence, and mission-aligned servic

Qualifications & Experience

Spiritual & Missional Alignment

A personal commitment to the Lordship of Jesus Christ and alignment with the Classical Protestant TraditionResonance with Carey’s mission and desire to contribute to a Christ-centered, mission-driven institutionA posture of servant leadership, professionalism, and integrity

Professional Experience

5–8+ years of progressive leadership experience in hospitality, hotel operations, accommodations, conference services, mixed-use facilities, or guest experience environmentsDemonstrated success leading complex hospitality operations with accountability for occupancy, revenue performance, operational systems, and guest experience outcomesStrong understanding of hospitality business operations, including ADR, RevPAR, utilization strategy, dynamic pricing, and commercial optimizationExperience overseeing hospitality technology platforms, operational reporting, systems integration, and operational modernization initiativesProven ability to lead through complexity, renovation, growth, or organizational change environmentsStrong operational leadership, vendor coordination, process improvement, and cross-functional execution capabilitiesExperience in boutique hospitality, institutional hospitality, mixed-use accommodations, or mission-driven organizations is considered a strong asset

Technology & Operational Capabilities

Familiarity with platforms such as MEWS, Goki, Atomize, and related hospitality technologiesStrong analytical and operational problem-solving abilitiesComfort working with KPIs, reporting, and operational dataAbility to bring structure, accountability, and operational clarity to evolving environments

Education & Training

Diploma or bachelor’s degree in hospitality, business, operations, or a related field preferredHospitality operations, revenue management, or project management training is an asset

Compensation & Benefits

Carey offers:

Salary range of $85,000–$105,000 per year, commensurate with experience and qualificationsPaid vacationExtended health and dental benefitsEmployer-contributed pension planFlexible and hybrid work arrangements where appropriate

Applications will be reviewed on a rolling basis until the position is filled.

Only shortlisted candidates will be contacted.

The pay range for this role is:85,000 - 105,000 CAD per year(UBC, Canada)