Front Office Manager at Cambria Hotel Nashville Downtown – Nashville, Tennessee

Please apply directly at https://careers.pyramidglobal.com

We are seeking a dynamic individual who is motivational, passionate, and fun to lead our Front Office Team! This role will ensure the seamless completion of front office operations, and to provide exceptional levels of service throughout our guests' stay at the Cambria Nashville Downtown.

The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team. This leadership role will assure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.

As our Front Office Manager, responsibilities include, but are not limited to, the following:

• Maintaining guest service as the driving philosophy of the hotel.
• Domonstrating a commitment to guest services in responding promptly to guest needs.
• Being committed to making every guest satisfied.
• Ensure all department staff understand and demonstrate all components of guest service and are trained to meet standards.
• Develop added value customer service programs.
• Empower hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
• Exceed hotel guest satisfaction measures.
• Ensure front desk staff is trained in all front desk operations, and follows financial control procedures for cash, vouchers, inventories and receivables.
• Produce accurate financial reports on time.
• Collaborate with the General Manager and Director of Rooms to generate new business ideas to increase sales.
• Maintaine a positive, cooperative work environment between staff and management.
• Ensure personnel files are accurate and comply with both local and federal laws and regulations.
• Resolve employee grievances in a fair and timely manner.
• Develop management talent by acting as a mentor for direct reports.
• Ensure completion of training objectives and development plans.
• Understand policies and procedures for the hotel’s key control system and ensures staff follow them.
• Maintain physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.
• Ensuring ongoing staff and employee involvement in preventive maintenance programs. Protects the interests of the hotel during capital projects.
  
  

We also offer great benefits including:

• Competitive Wages
• Medical/Dental/Vision Insurance Plans
• Matched 401K Options
• Discounted Room Rates

Ability to relate to guest concerns and work well in groups.

Strong interpersonal and employee relation skills are a must with the ability to mentor, train and develop staff.

Must have a strong knowledge of computers, Microsoft Excel, Microsoft Word, etc.

Must be able to handle multi-tasking and be goal- and results-oriented.

Must have strong time management skills to meet deadlines.