SERVER in Wichita, Kansas at Another Broken Egg

Always wear a genuine smile – enjoy yourself!

Treat each guest as you would like to be treated, make the guest comfortable.

Personalize your thank yous.

Suggest appropriate drinks, offer Bloody Marys & mimosas, lattes.

Understand what the guest is ordering – repeat when necessary.

Show off your menu knowledge – Suggest specific items such as your favorites or popular items using descriptive words in your recommendations.

Your knowledge of the menu and drinks will translate to the guest being more confident in your service.

Work on the service basics (hospitality, knowledge, professionalism, timing, anticipation).

Work on service awareness (smile, speed, teamwork, guest feedback).

Organization is your key to success – develop a system.

Communicate as you move through the restaurant (safety).

Be aware of surrounding tables – Teamwork!

Always be professional – maintain a positive attitude (even in busy times).

Guest satisfaction and exceptional service is your first priority.

A dissatisfaction is an opportunity to impress the guest by correcting the problem (get a manager involved).

Review proper table set-ups.