Service Advisor at Jim Shorkey Family Auto Group – Murrysville, Pennsylvania

Job Title: Automotive Service Advisor

Job Description:

We are seeking a knowledgeable and customer-oriented Automotive Service Advisor to join our team. The ideal candidate will act as a liaison between customers and the service department, ensuring a seamless service experience.

Key Responsibilities:

- Greet customers and assess their service needs

- Provide accurate estimates and explain services and repairs

- Schedule service appointments and follow up with customers

- Maintain communication with customers regarding the status of their vehicles

- Collaborate with technicians to ensure timely and efficient service

- Handle customer inquiries and resolve any issues that may arise

- Maintain a clean and organized service area

Skills and Qualifications:

- Strong customer service and communication skills

- Knowledge of automotive systems and repair processes

- Ability to multitask and manage time effectively

- Proficient in using service software and tools

- Detail-oriented with strong problem-solving abilities

- Previous experience in automotive service or a related field is preferred

What We Offer:

• We offer a competitive salary reflecting your experience and abilities
• Medical, Dental, Vision, Disability, and Life Insurance
• Opportunities for professional growth and development with a supportive team environment
• Paid Vacations and Holidays
• 401(k) with Company Match
• Employee Discount Program on Vehicles, Service Contracts, Parts, and Services

If you are passionate about the automotive industry and dedicated to providing excellent customer service, we encourage you to apply.

• Possess phone skills for both employee and customer interactions
• Have basic computer skills. Training will be provided for necessary programs.
• Be organized, professional and courteous
• Be committed to 100% customer satisfaction
• Prior dealership service experience is a plus
• Ability to thrive in a fast-paced environment