Product Support Engineer in Windsor, Connecticut at ALVEST
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Job Description
POSITION SUMMARY
Develop and implement design solutions for products in the field and support all technical inquiries by the sales and service organizations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support field technicians by troubleshooting electrical, mechanical, thermodynamic, hydraulic, and structural systems
Answer technical inquiries from outside sales offices
Review complex customer technical specifications for compliance
Perform root cause analysis and maintain statistical data for investigations of reported product deficiencies
Write technical service bulletins for field implementation
Monitor product demerit claims and liaise with project engineers and test technicians to develop solutions for customers
Develop and monitor test procedures consistent with design criteria for field use
Provide technical and design related feedback from sales and service to project engineers
Submit engineering change requests for the purposes of improving product design
Assist in writing and maintaining product technical manuals and datasheets
Assist in coordinating technical training for service technicians and customers
Other assignments as designated by Department Manager
QUALIFICATIONS AND EXPERIENCE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer skills: Design software including AutoCAD and Solidworks, MRP system experience, Microsoft Office, Adobe Acrobat, Adobe Photoshop.
EDUCATION:
Bachelor’s Degree in Mechanical Engineering or related field