Final Mile Client Manager at The Hilldrup Companies – Stafford, Virginia

The Role at a Glance

This role manages client relationships, ensuring retention, growth, and profitability while overseeing service quality, performance metrics, and operational efficiency.

How You’ll Contribute

You will play a key role in managing and growing client relationships. You will serve as the primary point of contact for assigned accounts, ensuring that expectations are consistently met and that service is delivered with excellence. Your ability to build trust, anticipate client needs, and provide strategic solutions will help drive retention, growth, and profitability.

In this role, you will oversee the performance of Final Mile accounts by monitoring service level agreements, key performance indicators, financials, and overall quality. You will coordinate regular reviews with clients and operations teams, analyze volume trends and cost efficiency, and address any claims or quality concerns as needed. Your insight and leadership will ensure that client expectations are not only met but exceeded.

Collaboration with branch leadership and operations teams will be essential to ensuring that services are profitable, efficient, and aligned with Hilldrup’s values. You will look for opportunities to improve internal processes, enhance team performance, and streamline workflows, while maintaining a sharp focus on delivering exceptional customer experiences.

You will also be expected to identify opportunities for account expansion, new service offerings, and revenue growth.

Qualifications and Skills

Education/Work Experience/Certificates

• Four-year degree from an accredited university or;
• Three plus years of previous account management and/or sales experience, preferably in the Final Mile or Logistics industry;

Skills

• Customer Focused
• Collaborative
• Communicative
• Resilient
• Strive for inclusion of others
• Organized
• Solution-finder
• Microsoft Office