Wine Educator in Napa, California at Chimney Rock Winery

Title: Wine Educator

FLSA Status: Part-time, Non-exempt

Reports to: Sr. Retail & Hospitality Manager

Location: Chimney Rock Winery - Napa

The Wine Educator position is responsible for providing guests of Chimney Rock Winery top of class hospitality and customer service. This position ensures each guest has a memorable and exceptional winery experience, where the focus is on the brand story, customer service, wines education and sales, and wine club sign ups. This position will support all management initiatives by the Sr. Retail & Hospitality Manager, Hospitality Manager and Wine Club Manager.

Performance Measures:

• Positive attitude and enthusiasm towards job, customers, and co-workers
• Wine & product knowledge, and ability to communicate effectively
• Ability to anticipate guest’s needs and provide exceptional service
• Sales ability and awareness of sales goals
• Ability to demonstrate productivity and initiative
• Dependability (timeliness) and attention to detail (ability to perform duties as -delegated by manager).

Essential Duties and Responsibilities:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Provide guests with a memorable and exceptional experience. This includes:
  • Educating guests about Chimney Rock’s history, and describing wines and winemaking techniques
  • Developing and cultivating ongoing relationships with guests and wine club members to encourage repeat visits, referrals and future sales
  • Hosting an engaging tasting with exceptional customer service and hospitality as the foundation
  • Setting up and conducting general and private tours and tastings for trade partners, VIPs or club members
• Promote and sell Chimney Rock wines, the Wine Club and merchandise.
• Assist with daily business functions, including opening and closing procedures, wine and non-wine inventory, and restocking.
• Handle cash and credit card transactions through the point of sale system.
• Cross-training opportunities for wine education at Rutherford Hill Winery

Professional Qualifications:

• Proficient in CRM, Internet, Point of Sale
• Prior tasting room, event, restaurant or other sales (hospitality focused) experience
• Self-starter, clear communicator, positive team player, multi-tasker
• Wine knowledgeable, and effective sales person
• Must be at least 21 years in age
• Ability to lift up to 50lb
• Ability to work weekends and holidays

Schedule:

Saturday and Sunday