Public Services Float at Spokane County Library District – Spokane Valley, Washington

Position Description: With limited supervision, this position covers absences and emergent staffing needs at any of the Districts facilities to provide direct service to library customers. Position Responsibilities: Provides front-line customer service:

• Assists customers with material check out; may deliver materials to customers at District locations (curbside service).
• Issues/renews library cards and updates customer information.
• Performs readers advising and information services in response to customer inquiries.
• Responds to customer inquiries regarding library services and operations; resolves routine complaints; refers inquiries or issues to other departments or staff as appropriate.
• Instructs customers in the basic use of library equipment and technology, including, but not limited to:
• Logging in and out of public computer and printing stations.
• Accessing library account information and paying fines and fees online.
• Searching the library catalog and placing holds, searching online databases, and using online learning tools.
• May assist customers in the use of personal technology devices.
• Receives and processes money received from customers; may perform cash reconciliation as assigned.
• Places holds and retrieves items placed on hold for customers.
• Reserves meeting rooms and/or computer stations for customers.

Inspects returned materials for damage; may assess damage charges and complete the customer billing process. Processes and prepares materials for shipment; processes items for holds pickup. Enforces the Code of Conduct. Works to resolve internal and external customer issues effectively and with a customer-first mentality; refers to other departments or staff as necessary. In addition, this position may:

• Conduct, present, and host established library programs and events; may prepare for programs by selecting activities, materials, and crafts from a pre-determined list.?
• Clean & disinfect work and public areas of the library.
• Perform seasonal tasks such as shoveling snow and spreading ice melt.
• Prepare the library for opening & closing

Performs other duties as needed or as directed Qualifications:

The ideal candidate will?be able to build relationships at all levels, have three years of customer service experience, with at least one year of customer service experience in a public library setting.

The District may accept an equivalent combination of education and experience in lieu of the above.

Knowledge, Skills and Abilities: Knowledge of: -

• Alphabetic, numeric and/or alphanumeric order?
• Dewey Decimal system of classification??
• Library services and resources?
• Microsoft Office and other software applications?

Ability to: -

• Analyze and use reasoning to logically solve problems and contribute to the solution of problems related to library services
• Communicate effectively with staff and customers?
• Establish and maintain positive team relationships??
• Exercise interpersonal sensitivity while working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds
• Follow directions and work quickly and accurately to meet deadlines
• Interact in a professional and respectful manner with staff and customers, demonstrating positive customer service behaviors?
• Interpret, apply, and support system wide policies, procedures, and services
• Maintain confidentiality of customer information?
• Model behavior for high levels of service
• Speak publicly in order to execute District programs and represent the District to community groups
• Travel to a variety of locations to perform work and/or attend work-related meetings and trainings?
• Use initiative, problem-solving skills, and sound judgement?
• Work with and troubleshoot office machines, such as copiers?

Work Environment/Physical Demands: Work is performed in a library environment.????? Not eligible for remote work. Make decisions, learn new tasks, remember processes, maintain focus performing repetitive duties, communicate with customers and other staff, interact with or witness interactions with individuals who may be angry, hostile, experiencing mental and/or physical health issues.????? While The District will make a good faith effort to maintain regular, predictable schedules, employees are expected to be available to work a variety of hours; working hours are subject to change and employees are scheduled according to the needs of the District which may include days, evenings, and weekends.???? Special Requirements:

• Background and driver license checks required per policy
• Must have valid drivers license and required insurance when operating a privately owned vehicle for business purposes.
• Must be able to travel to various locations to perform work, and/or attend work-related meetings, workshops or conferences.
• May be required to drive a District vehicle to various locations to perform work.

Job Advertisement:

Additional Compensation

This position receives $1.00 per hour differential, in addition to the posted wage rate.

Benefits & Leave

• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• 12 paid holidays

• Washington State PERS retirement
  
• Deferred compensation plans
• Employer-paid Dental, Vision, Life and LTD for the employee
• Dependent coverage available at employee expense
• Medical coverage available (most plans fully covered for employees working 30+ hours a week)

• 2024 Salary Schedule
• Human Resources Policies (includes information about benefits, compensation and leave)