Program/General Manager for Corporate Fitness Center in Palo Alto, California at KINEMA FITNESS

Kinema Fitness is a national fitness center operator that provides on-site wellness solutions to corporate facilities across the country. The General Manager is passionate about health and fitness, leveraging their expertise to create inclusive, effective, and engaging fitness programming experiences for members. This manager is responsible for overseeing the club’s daily operations, including service/program offerings, site liaisons, metrics and reporting and tenant/company outreach initiatives for a corporate site in Palo Alto, CA.

Leadership & Operational Reporting

• Analyze membership trends, program participation and club utilization to identify opportunities and provide recommendations
• Maintain accurate records of club/facility usage
• Ensure all receipts, sales reporting, and bank reconciliations are done efficiently, accurately, and on time
• Responsible for ensuring payroll is submitted accurately and on time
• Lead, guide, and inspire all team members to achieve and exceed established goals
• Conduct annual employee performance evaluations
• Organize team training and development
• Guarantee the fitness center's efficient operation
• Responsible for coverage of all floor hours for the club and oversight for all staff

Training & Service Excellence

• Review data on class attendance to identify opportunities and make recommendations
• Oversee classes, featured events, pop ups, and the overall success of the group fitness, training and massage programs
• Evaluate, interview, and hire instructors/practitioners and train as needed
• Maintain group fitness schedules and class participation usage
• Ensure all classes and personal training appointments are updated in Mindbody software daily
• Assist team with implementation of programs, events, challenges and incentives for members

Fitness Program Design & Coaching

• Personally train and/or teach group fitness classes to deepen member engagement
• Cultivate a dynamic and motivating fitness atmosphere
• Stay informed on the latest fitness advancements and trends
• Modify programs and techniques according to feedback and results
• Collaborate with industry peers to continually refine and elevate program quality

Performance Analytics

• Monitor key metrics on group exercises, participation, and satisfaction
• Provide monthly reporting including membership headcount, class attendance, personal training, and Month End reports
• Forecast trends based on historical performance
• Create and conduct surveys to identify new offerings to attract new engagement
• Research and assess industry trends and competitive practices
• Leveraging Mindbody to consistently monitor and upkeep active membership list and onboarding process
• Maintain accurate membership records by identifying duplicate and incomplete memberships daily

Membership Growth & Strategic Partnerships

• Forge and nurture relationships with stakeholders, site liaisons, and industry leaders to drive membership enrollment.
• Elevate the fitness center's prominence through strategic community engagement and effective networking
• Leverage partnerships with complementary businesses for mutual promotional benefits, directly contributing to membership revenue growth.

Facility Oversight & Safety Protocols

• Ensure equipment safety and maintenance.
• Maintain high standards of customer service
• Respond proactively to facility feedback
• Establish and enforce strict safety standards by anticipating hazards and implementing proactive prevention strategies
• Monitor equipment functionality and manage scheduling for maintenance and repair visits
• Maintain 5-star standards across the fitness center, office space and locker rooms ensuring excellence in facility, cleanliness and maintenance
• Ensure proper storage and organization, keep counters and floors clear of items
• Conduct regular tours of the locker rooms including showers and lockers to inspect cleanliness and condition; fold and replenish towels, and restock amenities (soap, shampoo, body wash, etc.)
• Maintain inventory and order supplies as needed

Team Excellence & Growth

• Recruit, hire and train team, providing ongoing coaching and mentorship to ensure high quality program delivery
• Proactively drive evaluations, fostering a culture of continuous improvement and excellence
• Consistently support staff, equipping them with tools and insights for unparalleled service
• Encourage and guide the team's journey towards sustained excellence in all functions

• Bachelor’s Degree in Exercise Science or related field
• Three years of corporate fitness management experience
• Certified Personal Trainer Certificate
• Certified CPR/AED
• Proven ability to drive revenue, manage team and lead overall business performance
• Experience with health promotion programs
• Strong time management and organization skills
• Experience leading group fitness classes
• Ability to inspire team and drive a positive, high-energy culture

This job description is intended to outline the general responsibility of the role. It is not a comprehensive list of all duties, responsibilities or qualifications. Responsibilities may be adjusted or expanded based on business needs.