Telephone Triage MA in Carlsbad, California at The Neurology Center

PLEASE READ THE JOB DESCRIPTION CAREFULLY. THIS IS A PHONE-BASED POSITION, NOT A TRADITIONAL HANDS-ON MEDICAL ASSISTANT ROLE. THE MAJORITY OF DAILY RESPONSIBILITIES INVOLVE HANDLING INCOMING PHONE CALLS, PATIENT MESSAGES, AND MEDICATION-RELATED REQUESTS.

The Neurology Center is looking for a Medical Assistant to join our Triage Department at our Carlsbad office. This is primarily a phone-based position responsible for handling a high volume of incoming calls for all six of our office locations. Responsibilities include triaging patient calls, processing medication refill requests, and routing patient messages and concerns to the appropriate departments or providers. The Triage Medical Assistant will work closely with Medical Assistants, Physicians, and Advanced Practitioners to ensure patients receive timely and appropriate care.

The ideal candidate will possess the following:

• Ability to multitask in a fast-paced environment
• Strong interpersonal and communication skills
• Ability to handle a high volume of incoming phone calls
• Strong attention to detail
• Excellent customer service skills
• Team player attitude
• Willingness to learn and adapt

Job duties include but are not limited to:

• Handling a high volume of incoming calls from patients and pharmacies
• Processing medication refill requests
• Managing medication-related requests and concerns
• Reporting adverse reactions to providers
• Triaging incoming calls and routing concerns appropriately
• Responding to incoming patient MyChart messages
• Completing prior authorizations for medications as needed
• Communicating with providers and clinical staff regarding patient needs

Preferred Experience:

• 1–2 years of Medical Assistant experience (preferred)
• EPIC EMR experience (preferred)
• Previous experience in a phone-based clinical or triage role (preferred)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision

Job Requirements:

• Previous Medical Assistant experience preferred (1–2 years)
• EPIC EMR experience preferred
• Ability to handle a high volume of incoming calls
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Comfortable working in a primarily phone-based position