Regional Director in Scottdale, Georgia at Caliber Living LLC

JOB DESCRIPTION

Regional Manager

The Regional Manager is a corporate-level leader responsible for multiple Caliber Living communities within an assigned region and travels regularly to each property. The Regional Manager takes ownership of the performance and results of each property, including the total operation of each property, an exceptional standard of customer service and hospitality, the implementation and follow-through of high maintenance standards, the satisfactory financial performance of each property, and a high standard of owner relations.

We’re looking for a proactive, hands-on leader who enjoys solving problems, taking ownership, and driving results; someone who can independently assess challenges, make decisions, and hold others accountable while building strong relationships with property owners and developing their Community Managers. The Regional Manager moves with urgency, manages multiple priorities, and takes pride in running an organized, efficient operation with high standards for service and hospitality.

Customer service and hospitality are the first priority of every Caliber Living position. All Caliber Living associates are expected to demonstrate the following core competencies.

• Hospitality: Treats every resident, parent, prospect, owner, and guest as a valued guest; creates a welcoming, responsive experience and resolves concerns with care and urgency.
• Initiative: Maintains a proactive and positive mindset; is goal oriented and knows how to get results.
• Customer and Quality Focus: Consistently works for customers and the company; cares about the quality of work and service provided.
• Service Safety: Conducts day-to-day activities so that safety for self and others is valued and observed; provides a safe atmosphere for customers and business partners.

• Professionalism: Demonstrates ethical behavior and honesty at all times.
• Dependability: Maintains punctuality and an acceptable attendance record; accepts responsibility for own actions; adapts to changes in the organization.
• Adherence to Company Policies and Procedures: Knows the established policies and procedures and abides by them. Asks the proper party when unsure.

• Cooperation: Works well with other associates and departments and collaborates effectively in team situations to improve overall performance.
• Cohesion: Demonstrates concern for customers and works to effectively partner with others to achieve success.

• Adaptable: Creates an atmosphere that supports the open expression of ideas; is open and approachable.
• Communication: Communicates thoughts and concepts courteously to the direct supervisor; provides helpful feedback when applicable; is attentive to the suggestions of others.
• Courtesy: Maintains a personal and professional demeanor that exercises proper etiquette and seeks to encourage and serve both customers and co-associates.

• Innovative: Demonstrates efficiency and creativity; looks for better, faster, and more efficient ways of doing things; handles challenges with a positive outlook.
• Performance: Takes a well-organized and timely approach to achieve desired results; aligns resources to meet the needs of the department; takes corrective action when necessary.
• Fiscal Safety: Protects the financial well-being of the company through compliance with safety procedures and awareness of liability concerns.

• Passion: Enjoys the work, demonstrates a pleasant demeanor on the job, and shows a desire for success.
• Entrepreneurial Spirit: Exhibits behavior consistent with the Vision, Mission, and Values of the Company; makes the working environment enjoyable for self and others.

• Champions customer service and hospitality across the region and ensures each property consistently meets Caliber Living service standards for residents, parents, prospects, and guests.
• Reviews resident satisfaction surveys, online reputation, and service request response times for each property, and holds Community Managers accountable for improvement.
• Coaches site teams on hospitality and service recovery, and resolves escalated resident and parent concerns promptly.

• Hires, trains, supervises, and reviews the Community Managers in the assigned region.
• Coaches and develops Community Managers, sets clear performance expectations for each Community Manager, holds them accountable for results, conducts regular one-on-ones, and completes annual performance reviews on time.
• Documents performance concerns and corrective actions, and partners with HR before any termination decision.
• Approves site-level hiring decisions and ensures each property is staffed to budget, with coverage plans for vacancies and peak leasing and turn seasons.
• Develops Community Managers and high-potential site staff for advancement, and identifies successors for key roles.
• Ensures site teams complete required company training, including Fair Housing, safety, and policy updates.
• Contracts with independent contractors when necessary.

• Ensures all marketing and outreach is completed according to the approved marketing calendars.
• Monitors pre-leasing velocity, occupancy, renewals, and traffic-to-lease conversion against weekly and annual goals for each property, and directs corrective action when a property falls behind.
• Reviews and recommends rental rates, concessions, and specials in coordination with leasing leadership and ownership.
• Reviews market surveys and competitive positioning for each market in the region.
• Oversees renewal campaigns and annual move-out, turn, and move-in planning for each property.

• Serves as the primary operating contact for owners and clients of properties in the region, and builds strong relationships with owners through proactive communication and effective problem-solving.
• Prepares and presents monthly owner reports, including operating results, variance explanations, leasing status, and capital project updates.
• Leads or participates in owner meetings, property tours, and annual budget presentations.
• Supports due diligence, takeover, and transition activities when Caliber Living assumes management of a new property.
• Attends local or state educational or community meetings as needed.

• Prepares and implements annual operating budgets.
• Prepares capital expenditure plans and monitors capital projects for scope, schedule, and budget.
• Completes monthly Preliminary Financial Reviews by the specified due dates.
• Completes monthly or quarterly Budget Variance Reports by the specified due dates.
• Monitors delinquency and collections at each property, and approves write-offs, payment plans, and eviction filings according to company policy.
• Reviews and approves invoices, purchase orders, and vendor contracts within approved authority limits.
• Proactively identifies opportunities to improve efficiency and performance, increase revenue, and control expenses to improve net operating income.

• Visits each assigned property at least once per quarter and as often as needed.
• Conducts scheduled and unscheduled property inspections, and independently identifies and resolves operational challenges.
• Monitors work order completion, make-ready status, and preventive maintenance in coordination with the Director of Facilities.
• Oversees annual turn planning, including vendor scheduling, budget, and readiness for move-in.
• Ensures curb appeal, amenity condition, and model and office presentation meet company standards.

• Reviews and approves biweekly payroll for assigned locations.
• Monitors overtime and labor costs against budget, and ensures accurate timekeeping and compliance with wage and hour laws.

• Reviews monthly operating statements and collections reporting.
• Reviews weekly leasing and occupancy reports for each property and communicates results and action plans to the Vice President.
• Ensures property records, lease files, and reporting are complete, accurate, and submitted on time.

• Completes quarterly safety assessments during property inspections.
• Responds to emergencies at assigned properties, ensures incidents and insurance claims are reported promptly, and keeps the Vice President and ownership informed.
• Ensures each property maintains current emergency procedures, vendor insurance certificates, and required inspections.
• Escalates legal matters, Fair Housing complaints, and resident disputes to the appropriate parties.

• Conducts all business in accordance with company policies and procedures, Fair Housing, ADA, the Fair Credit Reporting Act, OSHA, EPA, and all other federal, state, and local laws pertaining to multifamily housing.
• Fully implements and enforces all policies and procedures outlined in the Caliber Living Policies & Procedures Manuals. Keeps the manuals current and informs and trains staff on revisions in a timely manner.
• Conducts periodic audits of lease files, deposits, petty cash, and resident ledgers.
• Performs other duties as assigned.

High school diploma required; college degree preferred.

Seven years of prior experience in property management or a related industry preferred, with a minimum of two years in a supervisory role.

Experience with MS Word, MS Excel, Google Workspace, and Entrata®, and with a work order maintenance system. Basic typing skills and computer knowledge. Use of the company’s payroll system is required.

Valid driver’s license and current automobile insurance required. Position requires the individual to furnish their own reliable transportation. CAPS®, CAM®, CPM®, or ARM® designation preferred, with the ability to earn future designations as required by industry standards.

Excellent written and verbal communication skills for effective communication with residents, employees, peers, vendors, and owners, and to support efficient operations. Bilingual abilities (written and verbal) may be required based on the specific needs of the property. Basic understanding of landlord/tenant law; familiarity with the applicable state lease and addenda, Fair Housing/ADA regulations, and OSHA and EPA requirements for the property management industry.

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, residences, and commercial vehicles.

Activity frequency

Vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The position requires the ability to hear, listen, and speak.

Weight handling

Frequency key

N Not Applicable — Activity is not applicable to this occupation.

O Occasionally — Up to 33% of the time (0–2.5 hrs/day).

F Frequently — 33%–66% of the time (2.5–5.5 hrs/day).

C Constantly — More than 66% of the time (5.5+ hrs/day).

This job description describes the general nature and level of work performed in this position. It is not an exhaustive list of all duties, responsibilities, or qualifications. Caliber Living may modify duties and assign other work as business needs require. This job description does not create an employment contract, and employment with Caliber Living remains at-will. Caliber Living is an equal opportunity employer and will provide reasonable accommodation to qualified individuals with disabilities as required by law.

I have received and read this job description and understand the duties, responsibilities, and requirements of the position.