Director of ITAD in Greenville, South Carolina at Vivacity Tech PBC

Job Summary

The Director of ITAD is responsible for building, launching, and managing Vivacity's IT Asset Disposal (ITAD) and Buyback program, focused on maximizing the value of retired technology through equipment recovery, refurbishment, parts harvesting, resale, and responsible recycling.

This is a hands-on, program-building role responsible for developing the processes, infrastructure, vendor relationships, and operational workflows needed to establish and scale the program. The Director will actively drive implementation, coordinate day-to-day execution, and work directly with internal teams and external partners to ensure efficient, secure, and sustainable asset disposal. Through hands-on problem-solving, continuous process improvement, and strategic business development, this role will identify opportunities to increase asset recovery value, improve operational performance, expand service offerings, and drive program profitability.

What We Offer

• Compensation: $100,000 base salary with year-one OTE of $300,000, consisting of performance-based launch incentives and uncapped gross-profit commission.
• 401(k) with generous company match and immediate vesting
• Medical, Dental, Vision & Voluntary Benefits
• Company-paid Short-Term Disability, Long-Term Disability, and Life Insurance
• Non-Accrued Paid Time Off (PTO) policy providing flexibility and work-life balance
• 80 hours of paid Sick Time annually
• 10 paid holidays per year
• 96 paid volunteer hours annually to support causes you care about
• $1,000 annual Development Reimbursement for continued learning and growth
• Paid Parental Leave to support growing families
• Award-winning workplace culture and supportive team environment
• Opportunities for growth and recognition in a mission-driven organization
• Employee discounts and additional voluntary benefits including pet insurance, legal insurance, and more

Essential Functions

• Lead the development, implementation, and ongoing management of Vivacity's ITAD and Buyback program, establishing the processes, infrastructure, and resources necessary for successful operations.
• Research industry trends, competitive offerings, and best practices to identify opportunities to strengthen and expand Vivacity's ITAD capabilities and service offerings.
• Develop and implement processes for acquiring, receiving, tracking, evaluating, and processing used technology and equipment.
• Establish standardized equipment inspection, grading, valuation, and disposal processes to determine the best recovery opportunity for each asset.
• Develop parts harvesting, inventory management, refurbishment, and resale processes to maximize the value of recovered equipment and components.
• Identify opportunities to expand the types of technology, equipment, and services included in the program.
• Establish and manage relationships with equipment brokers, resellers, recycling partners, and other strategic vendors to maximize asset recovery value and support program operations.
• Design and implement scalable operational workflows for equipment intake, inventory management, refurbishment, parts harvesting, and final disposition.
• Partner with Operations leadership to establish facility layouts, equipment needs, staffing requirements, and processing workflows.
• Identify opportunities to improve operational efficiency, reduce processing costs, increase throughput, and streamline workflows through automation and technology integration.
• Research and support relevant industry certifications, including R2v3, and establish responsible equipment recycling and disposal practices.
• Partner with Sales and Marketing to develop program collateral, sales processes, and internal training resources to support business development.
• Represent Vivacity's ITAD and Buyback program at relevant industry events, conferences, and trade shows to build awareness and develop strategic relationships.
• Conduct time studies and operational analyses to identify bottlenecks, evaluate productivity, and recommend process improvements.
• Provide leadership with regular updates on program progress, performance against goals, challenges, and opportunities for growth.
• All other work as assigned.

Knowledge, Skills & Abilities

• Strong program and project management skills, with the ability to develop, implement, and manage programs from concept through execution.
• Knowledge of IT hardware, electronics refurbishment, asset recovery, reverse logistics, or secondary technology markets.
• Understanding of equipment valuation, resale markets, inventory management, and asset disposal processes.
• Strong business acumen, including the ability to evaluate pricing structures, cost models, profitability, and financial performance.
• Demonstrated ability to establish and manage vendor relationships, negotiate agreements, and develop strategic partnerships.
• Strong analytical and problem-solving skills, with the ability to evaluate operational data, identify trends, and make data-driven decisions.
• Ability to develop scalable processes, standard operating procedures, and operational workflows.
• Excellent communication and relationship-building skills, with the ability to collaborate effectively across departments and with external partners.
• Ability to identify process improvement opportunities and leverage technology and automation to improve operational efficiency.
• Self-directed and resourceful, with the ability to navigate ambiguity, take ownership, and drive initiatives forward with limited direction.

Values

• Carry passion.
• Desire excellence.
• Keep dreaming.
• Build community.
• Be Vivacious.

Education & Experience

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, Information Technology, or a related field preferred.
• 5+ years of experience in program management, operations management, supply chain, technology refurbishment, reverse logistics, or a related field.
• Experience developing, implementing, or managing operational programs, preferably within a technology, electronics, or distribution environment.
• Experience analyzing operational and financial data to support business decisions and improve program performance.
• Experience with inventory management systems and ERP platforms preferred.
• Experience in IT asset disposal, electronics recycling, data destruction standards, or R2 certification preferred.

Additional Requirements

• Prolonged periods of sitting or standing at a desk and working on a computer
• Ability to bend, sit, and lift up to 50 lbs
• Less than 10% travel