Service Center Shop Lead in Rural Hall, North Carolina at International Drilling Equipment

International Drilling Equipment is seeking a Service Center Shop Lead to join our team.

The Service Center Shop Lead plays a crucial role as the front-line operational and technical leader for the IDE service shop, owning daily shop execution, shop work-order progress, technician assignments, work-in-process visibility, technical-completion status, documented final quality control, safety, housekeeping, tooling control, and technician coaching.

IDE provides high-quality foundation equipment and drill rigs, backed up by client education and ongoing equipment servicing. We are a growing, family-owned business that prides itself on attracting and retaining the best people in the foundation drilling industry. Whether your specialty is equipment sales, equipment service and maintenance, management, or administration, we want to help you achieve success with IDE. Our people and our company are as dependable as our foundation drilling equipment. At IDE, we drill deeper and work harder.

Our Mission: We consistently deliver the best products and find smart solutions for every customer, working to support a smarter, safer, and more efficient industry as a whole.

Our values: We set the PACE. Performance ~ Adaptability ~Customer Centric ~ Expertise

Core Accountability

• Lead the daily start-of-shift huddle; communicate priorities, technician assignments, safety concerns, parts constraints, expected progress, and known risks
• Assign and reassign shop work as conditions change, based on technician skill, job complexity, urgency, parts readiness, and approved department priorities
• Own daily job sequencing, shop WIP visibility, work-order progress, technical-completion status, and identification of blockers
• Monitor work throughout the day, remove operational bottlenecks, and ensure every active job has an assigned technician, current status, promise end date, and documented blocker when delayed
• Review all open shop work orders daily and escalate any that have been open for 10 days
• Ensure authoritative shop work-order status is maintained in Microsoft Dynamics 365 Field Service
• Ensure technicians enter labor, notes, photos, inspection results, expenses, test results, and completion records by the end of each workday

Quality Control & Technical Authority:

• Serve as the final shop quality authority for all repair, PDI, off-hire, commissioning, startup preparation, conversion, fabrication, inspection, and other shop work
• Perform and document in-process inspections and final quality-control reviews using applicable manuals, schematics, checklists, OEM requirements, and IDE standards
• Complete and document final QC on 100% of equipment leaving the shop
• Store final QC records in the correct SharePoint folder
• Stop or hold unsafe, incomplete, undocumented, or poor-quality work and require corrective action before release; a QC hold may be overridden only by the Service Manager
• A failed safety or technical requirement may not be waived merely to meet a commercial commitment
• Serve as the primary technical escalation point for shop technicians; engage Tech Support, OEMs, vendors, or management when additional expertise is required

Mechanical Leadership & Development:

• Provide daily direction, on-the-job coaching, technical mentoring, and accountability to shop technicians
• Identify skill gaps, recommend training, support onboarding, track progression requirements, provide performance-review input, participate in formal performance reviews, and support succession planning
• Complete documented technician-development reviews weekly
• Reinforce workmanship, professionalism, time-entry, documentation, housekeeping, and safety expectations
• Promote a collaborative shop culture in which technicians ask for help early, share technical knowledge, and take pride in quality work

Process Improvement & Compliance:

• Standardize shop workflows and implement best practices for scheduling, documentation, and quality control using applicable manuals, schematics, and OEM processes
• Enforce PPE, lockout/tagout, crane, rigging, lifting, housekeeping, and all applicable safety requirements
• Conduct shop safety inspections, document observed issues, require immediate correction, and escalate repeated concerns to the Service Manager
• AI experience preferred; approved uses may include summarizing shop-status updates, organizing WIP blockers, drafting inspection or repair summaries, and improving checklists or shop processes
• Only company-approved AI tools may be used; AI-assisted work must be reviewed by the employee, and the employee remains accountable for the work

Shop Discipline, Safety & Organization:

• Maintain a clean, organized, labeled, and professional shop and yard environment
• Control tooling, shared equipment, WIP areas, staging areas, consumables, and equipment awaiting repair or release
• Act as the on-floor safety leader; stop unsafe work immediately
• Complete formal incident reports; the Service Manager reviews and signs after review ?

Issue Escalation & Coordination:

• Escalate hidden damage, unexpected repairs, parts delays, scope changes, safety concerns, and timeline risks to the Service Coordinator on the same business day
• Notify the Service Coordinator when additional damage or scope changes are identified; provide technical findings, photos, inspection results, and technician input to support estimate development
• Provide accurate, timely shop-status updates to the Service Coordinator
• Coordinate daily with the Service Manager, Service Coordinator, Service Administrator, Parts, Tech Support, trainers, Logistics, and technicians ?

Education & Experience:

• High school diploma or equivalent required
• Five or more years of heavy-equipment, construction-equipment, foundation-drilling, diesel, industrial-service, or comparable mechanical experience preferred
• Prior lead, foreman, or technician-coaching experience preferred
• Valid driver's license required at hire
• Ability to obtain company-required forklift, crane and rigging, lockout/tagout, first aid/CPR, OSHA-related, manufacturer, and equipment qualifications after hire
• Working proficiency in Dynamics 365 Field Service, Outlook, Teams, SharePoint, Excel, technical manuals, and OEM portals, or ability to attain proficiency through company training
• Strong communication, organization, prioritization, documentation, coaching, conflict-resolution, safety, and follow-through skill

Work Hours and Environment:

• Normal working hours are 9:00 a.m. to 5:30 p.m. with a 30-minute unpaid lunch period; arrival by 8:30 a.m. required when conducting the start-of-shift huddle
• Schedule flexibility is required for operational needs including equipment movement, loading/unloading, urgent repairs, training, and service-center support
• Travel may be required up to 35%, including travel to IDE branches, vendor locations, OEM facilities, and training events; overnight travel may be required
• Approximately 75% of the workday is spent on the shop floor or in the yard; 25% at a desk or computer
• Requires prolonged standing, frequent walking, bending, stooping, kneeling, crouching, climbing, reaching, and operating tools or test equipment
• Ability to lift and carry up to 50 pounds
• Regular exposure to moderate-to-high noise, outdoor weather, heat and cold, dust, dirt, grease, fumes, uneven surfaces, and moving equipment
• Required PPE includes safety-toe footwear, safety glasses, hearing protection, high-visibility apparel, gloves, and hard hats ?

This position reports to the Rural Hall, NC location.

Benefits:

IDE offers a competitive benefits package for full-time employees. You will be eligible to enroll after 90 days of employment. This package includes health/vision/dental insurance, 401K with matching, and paid company holidays and paid PTO/sick time. More information about our benefits will be provided in the offer letter.

IDE does not ask for processing fees or payments of any kind. Additionally, we will not ask for personal information (e.g., SSN or bank information) before the hiring is confirmed and an offer letter is signed.

Learn more about us at: http://www.idedrills.com