Store Leader for Lemonade by Lemonica in San Francisco, California at GENDA Americas, Inc
Job Description
We are looking for an enthusiastic, hands-on Store Leader to help oversee daily cafe operations and lead our team in delivering an exceptional guest experience. This role helps keep the store running smoothly, maintains high food and beverage quality standards, and creates a fun, welcoming environment for both guests and team members.
The Store Leader leads by example, provides direction and support to team members, and serves as the primary point of contact during assigned shifts while partnering with management on store operations and employee matters.
Schedule: Part-Time, approximately 3 shifts, totaling 24 hours per week. Fri–Sun: 11AM to 7PM
Essential Duties & Responsibilities
- Lead, motivate, and support team members to maintain high standards of customer service and daily operations.
- Provide direction and guidance during assigned shifts, helping ensure appropriate staffing and smooth store operations.
- Assist with training new team members and providing ongoing coaching and feedback.
- Reinforce company expectations and bring significant performance, attendance, or employee concerns to management.
- Create a fun, welcoming environment and ensure guests receive friendly, attentive, and efficient service.
- Address routine guest questions and concerns professionally and escalate significant complaints or issues to management.
- Oversee daily cafe activities, including beverage preparation, order taking, and point-of-sale transactions, ensuring quality and consistency.
- Monitor inventory and supplies, communicate ordering needs, and report shortages or discrepancies.
- Follow proper cash handling and register procedures.
- Maintain a clean, organized, safe, and well-stocked store while ensuring compliance with food safety, sanitation, and company procedures.
- Identify operational challenges or opportunities for improvement and communicate them to management.
- Work hands-on alongside the team and perform all aspects of daily cafe operations as needed.
- Regular, reliable attendance.
- Other duties as assigned.
Qualifications & Experience
- Previous leadership or supervisory experience strongly preferred.
- Experience in the food service, beverage, cafe, or hospitality industry required.
- ServSafe Food Handler Certification required.
- Strong customer service, communication, and problem-solving skills.
- Ability to provide direction, motivate, and support a team.
- Ability to manage competing priorities and respond appropriately in a fast-paced environment.
- Strong attention to detail and commitment to quality, cleanliness, and food safety.
- Flexible availability, including weekends and occasional holidays, as needed.
- Ability to Commute to onsite work location in San Francisco, CA 94115 (Required)
GENDA Americas is the North American hub of GENDA, a global leader in amusement and entertainment. Our mission is simple: to create joy, deliver value, and strengthen communities by investing in and growing leading entertainment brands across Canada and USA. GENDA Americas companies include:
- Kiddleton: Bringing kawaii-inspired claw machines and IP-driven prizes to arcades, high-traffic entertainment venues, and retail locations across the U.S. and Canada.
- Player One Amusement Group (P1AG): One of North America’s leading arcade operators and amusement solutions providers, offering revenue-share partnerships, new game distribution, and route operations.
- National Entertainment Network (NEN): The largest amusement vending operator in the U.S., delivering crane machines, kiddie rides, and bulk vending across thousands of retail locations.
- Enterrium: Schaumburg's premier entertainment hub, where modern dining meets classic arcade thrills. Experience the thrill of bowling on our eight boutique lanes, or gather friends and family for private events in our stylish, upscale venue.
- Barberio: A long-standing leader in amusement and jukebox operations, expanding entertainment offerings in community spaces.
We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
Employment is contingent upon the candidate’s authorization to work in the United States; the company participates in E-Verify. The Company does not provide visa sponsorship.
Offers of employment may be contingent upon the successful completion of background checks and/or other pre-employment requirements, in accordance with applicable federal, state, and local laws.
Applicants requiring a reasonable accommodation to participate in the application or interview process should notify the Company.
The Company does not accept unsolicited submissions from recruiting or staffing agencies, and no fees will be paid.
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