Business Relationship Specialist in Bel Air, Maryland at Freedom Federal Credit Union

Position Overview

The Business Relationship Specialist supports Business Relationship Officers, business members, and internal departments through business lending administration, member service, and operational assistance. The Specialist coordinates loan documentation from application through post-closing, supports annual reviews, follows up on business referrals, and assists members with business products and services while maintaining accurate records and following established policies and procedures.

Primary Responsibilities

Loan Processing, Closing, and Post Closing Support

• Gather required documentation, organize business loan files, and monitor pipeline status.
• Coordinate loan closings and review documentation for completeness and accuracy within assigned responsibilities.
• Perform assigned post-closing reviews, track documents and collateral requirements, and follow up on outstanding items.
• Maintain accurate loan records and support file audits and quality control reviews.

Annual Reviews and Portfolio Administration

• Collect and maintain financial statements, tax returns, and other documentation required for annual loan reviews.
• Assemble and submit completed review packages to the appropriate underwriting and review staff.
• Track annual review deadlines and outstanding documentation; follow up with members and escalate overdue items to the appropriate officer or manager.

Member Service and Relationship Support

• Respond to business member inquiries about products, services, accounts, and lending relationships.
• Provide timely assistance with service requests and routine business account maintenance; coordinate resolution of issues with appropriate departments.
• Identify member needs and recommend appropriate business products, services, or referrals.
• Participate in community or networking events as assigned.

Internal Collaboration and Operational Support

• Respond to branch and departmental inquiries about business member accounts, loans, and services.
• Research operational issues, coordinate resolution, and provide timely communication and follow-up.
• Collaborate with internal departments to support business member needs.

Referral Management and Lead Follow Up

• Contact business referrals received through internet leads, branches, and other internal departments.
• Conduct initial discovery conversations to gather information about prospective members, identify needs, and review eligibility for business services within established procedures.
• Identify business relationship opportunities, schedule appointments with Business Relationship Officers, and maintain accurate referral records, follow-up activities, and next steps in designated systems.

Business Product and Service Support

• Assist with business credit card applications, provide required disclosures, and coordinate card setup within established procedures.
• Facilitate enrollment and setup of business online banking services.
• Provide initial online banking training and assist members with access and service troubleshooting.

Compliance and Recordkeeping

• Work with Compliance to collect and provide information supporting Home Mortgage Disclosure Act reporting requirements.
• Collect quarterly reports and annual review documentation for business members using ACH services, complete assigned Office of Foreign Assets Control screening, and submit information to Compliance under established procedures.
• Maintain accurate records and follow organizational policies, procedures, and applicable regulatory requirements.
• Protect the confidentiality and security of member information.
• Identify and escalate documentation exceptions, unresolved service issues, compliance concerns, and requests requiring credit or other approval to the appropriate officer, manager, or department.
• Perform other related duties as assigned.

Knowledge, Skills, and Abilities

• Business Banking and Lending Support
• Member Service and Communication
• Organization, Technology, and Problem Solving
• Collaboration and Accountability

Education and Experience

Minimum Qualifications

• Minimum of two years of relevant experience in business banking, commercial lending support, business loan operations, or a related financial services role involving business accounts or loan documentation.

Preferred Qualifications

• Associate degree in Business, Finance, Banking, or a related field; equivalent work experience may be considered.
• Experience supporting commercial or business lending processes.

COMPANY INFORMATION:

Freedom Federal Credit Union is a community-chartered federal credit union offering consumer financial services to those who live, work, volunteer, worship, attend school, or have family in Harford, Baltimore, & Carroll Counties as well as Baltimore City. Additionally, Freedom offers a full line of banking services for all businesses, associations, and other organizations that are based in those same locations. To learn more, visit freedomfcu.org.

Freedom Federal Credit Union offers competitive compensation, and our benefit offerings include:

• Paid time off Accrual of 17 days in 1st year of employment
• 11 paid holidays with an extra floating holiday for your birthday
• Medical, Dental, and Vision coverage – Single and Family options available
• Supplementary Health Benefit offerings including Critical illness insurance, Accident Insurance, and Hospital Indemnity Plans
• Life and AD&D Insurance, Short-Term and Long-Term Disability Plans
• 401k Retirement Plan with employer match options after 1 year, potential for additional discretionary contribution from the organization each year
• Tuition Reimbursement options of up to $5,250 each year

Freedom Federal Credit Union conducts credit, bond, and background checks. All new hires must present evidence of authorization to work in the US. Freedom Federal Credit Union participates in the E-Verify program. Freedom Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected Military/Veteran status and will not be discriminated against based on disability.

If you are a disabled applicant and cannot apply online, please contact Freedom directly at HumanResources@freedomfcu.org for assistance.