Patient Service Representative at Auburn Community Hospital – Auburn , New York

Broad Function:

Will be responsible for clerical support duties of the Cardiology department.

Major Responsibilities:

• Immediately upon their arrival, greets patients in a professional friendly manner, verifies insurance information, HIPAA information and ALL patient demographics, modifies in computer as needed.
• Provide excellent patient service.
• Obtain all patient consents
• Reviews and collects all copayments and balances due at time of visit
• Verifies patient insurance eligibility and co-pay information.
• Promptly and professionally answers all incoming telephone calls ensuring to introduce yourself and the practice. Screen and direct calls appropriately.
• Retrieves messages from answering service line and voice mail responds as needed. Documents calls in the EMR for provider/staff review.
• Gives patients testing requisitions, as directed by the physicians, schedules patients for ancillary tests, and outside physicians’ appointments (referrals). Documents and processes appropriate follow-up in the EMR.
• Schedules and reschedules patient appointments over the telephone, in-person and follow up visits at the end of the initial patient appointment.
• Provides patient with appointment information and instruction as needed.
• Provide information and answer patient’s non-clinical questions.
• Initiate and complete insurance referral and prior authorizations.

Qualifications:

Must possess a high school diploma or equivalent. One (1) year experience working in an office setting, preferably in an acute care environment. Typing 40 wpm required. Demonstrated customer service skills.

Physical Requirements:

• Prolonged sitting at a desk and working on a computer.
• Occasional standing, walking, and lifting up to 15 lbs.

Salary: $19.74 - $22.43