Shift Supervisor at Colerain – Cincinnati, Ohio

Join our growing team! Chick-fil-A Colerain is looking for an experienced Shift Supervisor to lead the Chick-fil-A Colerain team in high performance operations. We hire the friendliest people who have a heart for customer service and want to work in a community-minded restaurant setting.

Duties & Responsibilities

• Lead morning, afternoon, or evening shifts by overseeing kitchen and front-line activities to ensure that the Chick-fil-A Colerain team is operating at a level of excellence
• Diffuse disagreements or matters of contention between Chick-fil-A Colerain team members or guests
• Ensure that morning, afternoon, and evening check-lists are completed and that necessary measures are taken in order to run a shift smoothly
• Set the example when it comes to best-practice procedural operations, cleanliness, and organization
• Monitor, track and secure all cash-handling operations for the shift
• Assist and supervise front-line and kitchen team members by aiding in operational tasks and filling in where needed
• Work with Catering Manager to ensure that all delivery and pick-up orders are completed on time
• Comply with all Chick-fil-A Colerain rules and regulations to promote a safe and productive work atmosphere
• Report any guest or employee complaints to Director of Operations when necessary
• Collaborate with Marketing Director by encouraging employees to cooperate in sales competitions and marketing goals
• Commitment to our Restaurant Vision

Required Skills & Experience

• Previous Chick-fil-A experience and expertise in working both front line and kitchen operations
• Proven leadership skills in regard to ability to lead a team in stressful times with a calm and collected attitude
• Desire to grow business and personal skills while thriving in a fast-paced environment
• Responsible, accountable, and organized
• Ability to improve and grow team members through encouragement and setting an example
• Ability to communicate and collaborate with Managers, Directors, and Operator to fulfill business needs
• Positive attitude
• ServSafe Manager Certification (can be obtained after hiring)

Team Member Benefits

• Opportunities for individual growth
• Paid time off with tenure
• Health care access and subsidies with some positions
• Sundays off with the exception of required team meetings that happen irregularly
• Direct line of communication with Operator
• Competitive pay
• Much more!

Pay Type: Hourly (competitive and commensurate with experience)