IT Operations Specialist at TELYRX LLC – Florida, New York

Job Summary:

The IT Operations Specialist will provide essential support across various IT functions, assisting with tasks that ensure the smooth operation of our systems and processes.

Key Responsibilities:

· Oversee all technical aspects of our eCommerce platform.

· Assist with cloud scaling and security initiatives, contributing to ongoing improvements to the hosting environment.

· Develop and test disaster recovery procedures, coordinating testing with vendors and partners, and documenting processes for Business Continuity Planning.

· Help ensure HIPAA compliance and best practices for data protection.

· Develop, implement, and refine IT processes to improve operational efficiency.

· Lead IT infrastructure projects for TelyRx pharmacy locations.

· Assist with initial account creation, application access, and equipment issuance for staff onboarding and offboarding.

· Support other departments by integrating and managing various third-party tools and technologies.

· Manage and administer user devices and accounts within the Microsoft 365 environment.

· Manage and maintain the deployment of software updates and patches to macOS and Windows endpoints using Microsoft Intune.

· Provide occasional user support to the Tely Team.

· Coordinate corporate software licensing.

· Manage inventory and help develop the asset management system.

Qualifications:

· Bachelor's Degree in Computer Science or Engineering or related field with a minimum experience of 3 years in a similar role.

· Experience with eCommerce architecture, especially Magento 2 and PHP runtime.

· Basic cloud operations knowledge (AWS, IaC Terraform, architecture & design, security, and scaling concepts).

· Good knowledge of core IT functions (Microsoft 365, Intune, and infrastructure).

· A self-starter with a proactive attitude, a desire to take ownership of tasks, and a willingness to learn and grow in different areas.

· Ability to work independently and identify opportunities for process improvement.

· Good collaboration and communication skills.

· Ability to periodically travel to our pharmacy locations when necessary.

If you're eager for the freedom to take ownership of projects, develop innovative solutions, and thrive while being given the room to grow, this is the perfect opportunity for you. We're looking for someone driven to make an impact, take initiative, and grow alongside our company as we tackle new challenges together.