Field Service Technician at Retech Systems LLC – Buffalo, New York

Position Summary

The Field Service Technician is responsible for the installation, coordination, supervision, start up, trouble shooting and operation of Retech's products and equipment worldwide. They identify, analyze and repair products and equipment at a customer's location.

Job Responsibilities

/ Install, test, repair, modify and update Retech and competitors' equipment.

/ Provide maintenance, preventive maintenance, and upgrades in customer facilities, as well as emergency service.

/ Provide superior customer service both in person and remotely through a variety of mediums.

/ Train customers on proper operation, maintenance, and safety of equipment.

/ Provide support to customers as required.

/ Build customer relationships through positive and productive communication, guidance, training, and feedback.

/ Document customer communications, equipment issues, service reports, service reports and other required documentation.

/ Provide clear direction to subcontract or customer supplied workforce to execute project responsibilities that include welding, assembly, testing, and operation of equipment and systems while ensuring a safe and efficient job site.

/ Report any unsafe situations, work environments, and potential conditions that could bring harm to employees to both Retech and the customer location.

/ Cooperate with the customer in resolving the unsafe situation so the work on site may continue.

/ Plan flow of materials through installation and commissioning phase of the project.

Qualifications

Knowledge, Skills, and Abilities:

/ Working knowledge of Vacuum Metallurgy, Plasma Welders & Melters, Electron Beam Melters, and Vacuum Arc Re-melters, Vacuum Induction Melters, and Button Furnaces.

/ Working knowledge of materials suitable for use in high temperature, corrosive environments.

/ Requires uses of basic hand tools not supplied by the company.

/ Strong working knowledge of Allen Bradley/Rockwell Automation Control System Hardware (PLCs, Drive, Software, etc.).

/ Ability to troubleshoot, diagnose, and repair complex electrical and mechanical systems.

/ Strong computer skills and knowledge of Microsoft software (Office, Outlook, Operating System, etc.).

/ Ability to read electrical schematics and mechanical assembly drawings.

/ Ability to perform basic electrical calculations and have a basic knowledge of the NEC.

/ Experience with industrial schematics or P&IDs.

Education and Experience:

/ Associate's Degree in Electronics or equivalent.

/ 3 years' experience installing, commissioning, testing, operating, and troubleshooting large capital equipment, preferably controlled atmosphere melting systems, or other metallurgical processing systems.

Personal Skills/Attributes required for the Position:

/ US Citizen with the ability to travel internationally.

/ Excellent verbal and written communication skills for both internal and external customers.

/ Exceptional organization skills with attention to detail.

/ Ability to be proactive and manage time effectively to meet deadlines.

/ Detail-orientated with ability to respond quickly to a fast-moving and ever-changing environment.

Physical Demands:

/ The employee is regularly required to sit, stand, walk, bend, hear and talk.

/ The employee is frequently required to use hands.

/ The employee occasionally will be required to reach with hands or arms, climb or balance, stoop, kneel, crouch, and crawl.

/ The employee must occasionally lift and/or move up to 50 pounds.

/ Specific vision abilities required by this job include close vision, color vision, and depth perception.

/ The work environment varies based on customer demand for this position.

/ The Field Service Technician is expected to travel up to 8-12 months out of the year.

/ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.