Front Desk Agent in Springfield, Massachusetts at FALCON HOTEL CORP

Guest Service Agent - Sheraton Hotel

Join our dynamic team at Sheraton Hotel as a Guest Service Agent, where your friendly demeanor and attention to detail will ensure our guests have a memorable stay. We are committed to providing exceptional service and creating a welcoming environment for all visitors. If you enjoy engaging with people and thrive in a fast-paced hospitality setting, we invite you to apply and become part of our dedicated team.

Key Responsibilities:

- Perform check-in and check-out procedures in accordance with Marriott standards

- Post charges to guest folios accurately and efficiently

- Maintain inventory of gift shop items and assist guests with purchases

- Enroll guests into the hotel’s guest loyalty program to enhance their experience

- Receive and handle incoming and external calls professionally

- Transfer calls to appropriate departments or personnel

- Attend pre-shift meetings to stay informed about hotel updates and special events

- Create key packets for group check-ins to ensure smooth arrivals

- Explain hotel services, amenities, and features to guests

- Perform all other duties as assigned to support hotel operations and guest satisfaction

Skills and Qualifications:

- Knowledge of hotel policies, procedures, and services, with a general understanding of other departments

- Exceptional computer skills, including familiarity with hotel management software

- Excellent communication skills in English, both verbal and written

- Ability to handle multiple tasks efficiently and remain calm under pressure

- Strong interpersonal skills and a professional appearance

- Ability to work flexible hours, including evenings, weekends, and holidays

At Sheraton Hotel, we foster a culture of teamwork, growth, and excellence. We offer competitive benefits and opportunities for career advancement, ensuring our team members feel valued and motivated. If you are passionate about delivering outstanding guest service and eager to grow within a renowned hospitality brand, we look forward to receiving your application.