Customer Service Representative at Top Quality Dog Food LLC – Hyattsville, Maryland

Overview:
We’re seeking a reliable and customer-focused individual to join our team as a Customer Service Representative. If you’re someone who thrives on creating positive experiences and enjoys keeping things organized, this is the role for you.

Responsibilities:

• Respond to customer inquiries via email and phone in a timely, professional manner
• Process and manage customer orders accurately using internal systems
• Resolve issues and ensure customer satisfaction with empathy and efficiency
• Maintain updated records of customer interactions and transactions
• Collaborate with internal teams to support customer needs and improve processes

Requirements:

• Proven experience in a customer service role
• Proficiency in email communication and data entry
• Strong attention to detail and organizational skills
• Ability to work independently while staying team-oriented
• Excellent verbal and written communication skills

Preferred Skills:

• Familiarity with CRM and ERP systems
• Ability to adapt in a fast-paced environment
• Knowledge of pet nutrition

Benefits:

• Health, Dental, and Vision insurance
• 401(k) with company match
• 2 weeks paid time off
• Employee discount
• Split remote and in office time (remote work is evaluated after 90 day probationary period)

Why Join Us:
We value individuals who bring positive energy and a can-do attitude. You’ll be part of a supportive team that’s committed to excellence.