Quality Coordinator in Decatur, Illinois at T/CCI Manufacturing LLC

Company Background

TCCI Manufacturing is a world leader in compressor technology for commercial vehicle, automotive and same-day delivery vehicles. Our global footprint spans 8 locations across the US, China, India, Germany, Brazil, Ireland, Spain, and Mexico—employing more than 650 employees worldwide. TCCI has become one of the leading global Electric Compressor (EC) Manufacturers for the commercial & heavy-duty sectors, as well as automotive specialty vehicle markets. As we look to the future, we will pioneer technology in electrification and support our customer’s plans for a full electrification solution that includes vehicle production, charging, route planning and infrastructure.

Visa sponsorship is not available for this position.

JOB FUNCTION

The Quality Coordinator will primarily focus on ensuring our product meets the quality expectations of our customers. This detail-oriented role will interact directly and indirectly with our customers via portals, emails, and meetings. The Coordinator will track and manage Voice of Customer (VOC) and customer satisfaction indicators, including KPIs, Non-conformities, and complaints. This information will be used to develop action plans for improvement in collaboration with cross-functional teams.

ESSENTIAL FUNCTIONS

1. Track Voice of Customer/customer feedback like Scorecards, Infractions, and Complaints
2. Use VOC to drive internal corrective actions
3. Support problem-solving and issue resolution through a structured approach
4. Ensure products consistently exceed our Quality standard through robust process development
5. Coordinate/facilitate cross-functional team events like Meetings or Kaizens
6. Manage programs and documentations related to MRB, CAPA, Document Control, Internal Audits, and the continual improvement program

ADDITIONAL RESPONSIBILITIES

1. Host recurring meetings, take notes, and track action items to drive progress on the agenda.
2. Data analytics
3. Report/presentation creation
4. Perform Internal Audits
5. Support Operational and Supplier Quality as needed
6. Write SOPs and work instructions
7. Other duties as assigned

MINIMUM QUALIFICATIONS

Associate’s Degree (Bachelor’s preferred) or equivalent experience in a technical, administrative, management, and/or Customer Service role

Understanding of ISO9001, IATF16949 experience is a plus

Proficiency in Microsoft Office

Excellent Customer Service skills

Strong written and verbal communication skills

Detail-oriented and organized

Ability to accurately define problems and solve with cross-functional teams

Six Sigma, Kaizen, or other continuous improvement methodology experience