Level 2 Technical Specialist in Hot Springs, Arkansas at Datamax Inc

Level 2 Technical Specialist

There are two important characteristics possessed by Datamax Technical Specialists: people skills and technical competence.

People Skills

Technical Specialists are responsible for providing technical support for Datamax-managed network service clients. The ideal candidate must be technically savvy, detail oriented, and able to work well with a diversity of personality types in various business and technical settings. The ideal candidate will have a “can do” attitude, exhibit a positive manner when working with clients, and be committed to being a team player.

Technical Competence

Support Desk Technical Specialists are responsible for using tools like ConnectWise to remotely support, proactively manage, and otherwise engage Datamax clients in a positive and productive manner. Strong problem-solving skills are required.

Essential Activities:

• Manage our TechCare® IT service accounts and perform maintenance
• Implement IT projects, such as server/email migrations and other configurations under the direction of project management
• Respond to calls and/or escalated ticket needs of the managed service accounts
• Thorough documentation of knowledgebase entries, all technical tasks, time tracking, client information, etc.

Education:

• High school or equivalent (Required)

Experience/Qualifications:

• Help desk or technical support: 2 years required; 3+ years preferred
• Windows 10+ support: 1 year required; 2+ years preferred
• Microsoft Office and O365 support: 1 year required
• Basic network troubleshooting: 1 year required; 1+ year preferred
• Windows Server 2016+: 1+ year preferred
• MCSA, MCSE, and/or other certifications preferred

Must be able to pass criminal background check and drug screen

Job Type: Full-time

Schedule:

• 8 hour shifts Monday to Friday
  • Some work outside normal business hours may be required
• On call rotation, including some weekends and holidays

Salary: $48,000.00 - $52,500.00 per year

Benefits:

• Medical / Dental / Vision Insurance
• 401k / Profit Sharing
• Short-Term and Long-Term Disability
• FMLA
• Group Life Insurance
• PTO / Paid Holidays
• Educational Assistance
• Employee Assistance Program

• Compensation for on call rotation

Work Location: In-office full time unless on client site