IT Support Specialist at BancFirst Corporation – Tulsa, Oklahoma

IT Support – Insurance Agency

Tulsa, OK

Onsite Position

BancFirst Insurance Services, 220 East 8th St. Ste. B, Tulsa, OK 74119

Full Time

BancFirst Insurance is a bank-owned insurance agency with 5 locations in Oklahoma and north Texas and 120 employees/users.

Position Summary:

The Technology Support Specialist position is located in the Tulsa, Oklahoma location but will serve all of the agency users wherever they are located.

The position is responsible for providing overall technology support for users along with maintaining the various software applications, user computer devices, network printers/MFPs and peripherals. The position reports to the agency’s Technology and Operations Manager and assists with configuring, maintaining and supporting the various application systems utilized by the agency. The position will also work on implementation projects as new applications and functionality are acquired by the agency. The position works closely with the agency trainers and operations managers to help optimize system utilization. The position will interface with the BancFirst IT department in troubleshooting network and device issues along with assisting with device replacements and maintenance. The position will assist the Technology manager with user management including coordinating with BancFirst IT on user-related issues and requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Technical Support & Troubleshooting

• Respond promptly to user inquiries regarding computer hardware, software, networking, and other IT-related issues.
• Diagnose and resolve technical hardware and software issues, including desktops, laptops, printers, and other peripheral devices.
• Provide support for agency management systems (e.g., EPIC) and ensure that the software is properly installed, configured and functioning correctly.
• Assist users with issues related to email, office applications (e.g., Word, Excel, etc.), and other relevant software applications.

System Maintenance, Application Support & Upgrades

• Perform routine maintenance tasks, such as software updates, system backups, and hardware replacements.
• Work with BancFirst IT to ensure that antivirus, firewall, and security updates are installed and properly functioning to protect the agency’s network.
• Assist in the installation and setup of new hardware and software, ensuring compatibility with the agency’s existing systems.
• Work with BancFirst IT to monitor and maintain agency servers and network infrastructure, ensuring optimal performance.
• Provide application support for the agency applications and work with vendors’ support to provide solutions for software issues.
• Provide ad-hoc solutions as special user needs arise. This could include using advanced concepts in Office products such as pivot tables, help with complex formulas, document formatting help, use of Access database and creating utilities using VBA.

User Management, Training & Documentation

• Manage user profiles on agency applications and interface with BancFirst IT on managing domain users.
• Provide training to employees on the use of new software and equipment, ensuring they can use all agency technology effectively and efficiently.
• Create and update user manuals and IT documentation to assist employees in troubleshooting common issues.
• Conduct periodic workshops or one-on-one training sessions on technology usage, agency management systems and IT best practices.
• Assist the Technology Manager with vendor-supplied training opportunities.
• Assist the Technology Manager with creating, presenting and maintaining user training documentation.

Security & Data Management

• Periodically evaluate server storage and local user data for customer data being stored incorrectly and report instances to the Technology Manager. This ensures the agency’s data is secure, backed up regularly, and can be recovered in the event of a failure or disaster.
• Set up and manage user accounts, permissions, and passwords according to established standards, ensuring that staff have the necessary access levels to perform their tasks.
• Assist in maintaining the agency’s compliance with relevant data protection and cybersecurity regulations.

Vendor & Equipment Management

• Work with external vendors to troubleshoot and repair hardware and software when necessary.
• Manage and track IT inventory, ensuring that all equipment is properly documented and accountable in agreement with BancFirst IT records.
• Coordinate with vendors for the procurement of new equipment and software licenses, ensuring budget compliance, bank approval and agency needs.

REQUIREMENTS/QUALIFICATIONS

• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience &/or education.
• 2 or more years of experience in IT support, preferably within the insurance or financial services industry.
• Strong understanding of computer hardware, software applications, networking, and peripheral equipment.
• Familiarity with agency management systems (e.g., EPIC) or other insurance-related software is a plus.
• Proficiency in troubleshooting software and hardware issues across a variety of platforms, including Windows and Office applications.
• Training in computer programming and familiarity with MS Office VBA is a plus.
• Working knowledge of SQL is a plus.
• Experience with building RPA applications is a plus.
• Ability to work with computer technology and demonstrate proficiency in MS Office applications and other relevant desktop applications and browsers.
• Strong analytical and problem-solving skills, with a focus on accuracy and attention to detail.
• Ability to prioritize workloads and manage time effectively to meet agency deadlines.
• Excellent verbal, written, and interpersonal skills for interacting with associates at all levels of responsibility.
• Demonstrates a proactive approach to technical issues and strives for continuous improvement in agency processes.

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $14 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE - BancFirst is an Equal Opportunity employer.

Diversity…Our differences enhance business performance.