Account Manager - CSB Canada at Mitsubishi Power Canada – Calgary, Alberta

Summary

The Account Manager will be responsible for maximizing sales revenue with existing customers as well as developing new customers. This position will involve a high degree of sales strategies and planning. This role is suited to a confident and organized, sales professional, who identifies new markets, develops and manages sales objectives in support of the division’s revenue plan.

Roles and Responsibilities

• Foster an environment of teamwork, compliance and continual improvement.

• Adhere to the Company's objectives, i.e. Safety, Quality, Environmental and Information Security

• Ensure compliance with departments standard operating procedures

• The Customer Service Business Account Manager reports directly to the Customer Service Sales Manager and will be responsible for developing long term relationships with new customers, while fostering a stronger relationship with existing clients.

• Account Manager must be a self-starter and will act as the primary liaison between customers and cross functional team members to ensure the timely and successful delivery of solutions to support our customer’s needs.

• Act as the primary point of contact for Customers on all matters specific to assigned customers.

• Develop Customer Service Sales opportunities within Canada to the Company’s and its affiliated group ‘s core business capabilities (i.e. Shop Repairs, Field Services, Storage, Parts, Revamps/Rerates, Reverse Engineering).

• Identify and grow opportunities within Canada and collaborate with internal and its affiliated group members to ensure growth goals.

• Exhibit the ability to address and resolve customer related issues.

• Leverage existing industry relationships to expand the customer base of the Company and its affiliated group.

• Take lead in the coordination of compiling quotes inclusive of supporting the development of complex proposal.

• Familiarity of contractual (T&C’s) requirements and negotiations.

• Establish productive, professional relationships with key personnel in customer accounts.

• Proactively assesses and validates customer needs on an ongoing basis.

• Preparation of Sales reports involving collection and analysis of sales information.

• Forecast and monitor key Account Metrics on a weekly/ monthly/ quarterly basis.

• Meet assigned targets for profitable sales volume and strategic objectives.

• Maintain high customer satisfaction ratings that meet company standards.

• Attend weekly business unit meetings and training sessions.

• Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Requirements

• BA/BS degree in engineering or technical related field

• 10+ years of strategic technical sales experience in an After Market/ After Sales environment

• Experience in Oil & Gas, Petrochemical and Power Generation industries with centrifugal compressors and steam turbines and related turbomachinery

• Highly organized, self-motivated and able to work independently, as well as work within a TEAM atmosphere.

Preferred Skills

• Proficiency with essential Microsoft Office tools (Excel, Word, and PowerPoint)

• Ability to produce effective reports, forecasts and presentations

• Adheres to all company policies, procedures and business code of ethics.

• Proven Account Management experience with rotating equipment products and customers.

• Strong familiarity with customers in the O&G, Power Generation, Petro-Chemical and other Industries.

• Broad technical knowledge of the entire range of company products and services, so as to effectively present CSB solutions to customers.

• Demonstrated ability to communicate clearly, present solutions and influence effectively at all levels of the organization.

• Familiarity with promoting repair and services capabilities for rotating machinery and other non-OEM equipment.

• Excellent verbal and written communications skills.

• Excellent listening, negotiation and presentation skills.

• Conduct business as a representative of the company in a professional and ethical manner

• Ability for overnight travel approximately 50%.

• Exhibit and promote positivity within the organization

Physical Demands

Ability to sit and work in front of a computer for majority of the day.

Minor lifting of files and/or boxes < 5 lbs.

Work environment

Office environment.