Office Professional I at University of Central Missouri – Warrensburg, Missouri
University of Central Missouri
Warrensburg, Missouri, 64093, United States
Posted on
Updated on
Salary:$17.95 - $17.95/hrJob Function:Admin/Clerical/Secretarial
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About This Position
The University of Central Missouri is an equal employment opportunity employer
Salary $17.95 Hourly
Location UCMO - Warrensburg, MO
Job Number 998844
Division Parking Services
CategoryClerical & Data Entry / Public Safety
Description
The Office Professional is a vital, student- and public-facing role within the University Police Department. Serving as the primary point of contact for parking operations, this position requires a balance of excellent customer service, financial and data management, and technical proficiency. They will manage parking accounts, oversee student staff (Safe Team), and resolve customer concerns for a diverse campus community. Additionally, this role serves as a cross-trained backup for Access Control operations.
Examples of Duties
Customer Service & Front Office Operations (35%)
Student Staff Leadership and Training (15%)
Parking Technology & Systems Management (15%)
Access Control Backup & Departmental Support (20%)
Typical Qualifications
Education:
Experience:
Supplemental Information
Must successfully complete a Computer Voice Stress Analysis (CVSA) examination.
Must successfully complete a police background and obtain a Criminal Justice Information Service (CJIS) clearance.
Special Instructions:
Full-time staff & 12-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.
9-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.
Part-time benefits-eligible positions: Benefits include generous education assistance for the employee.
Temporary, adjunct, student employment, or graduate assistant positions: Benefits are not included.
Completed UCM online application for employment required. Incomplete applications will not be considered.
A review will begin immediately and continue until filled unless indicated otherwise.
NOTE: A background check is required for the selected candidate of all staff, faculty, adjunct, and temporary positions and any job offer is contingent on the results of this check. Student employees and graduate assistants do not require a background check to be conducted prior to employment.
The University of Central Missouri is an Equal Opportunity Employer.
Benefits
Our faculty and staff are the university's most valuable asset, and our goal is to provide a robust Total Rewards Program designed to help them maintain a happy, healthy, and productive lifestyle.
Highlights from UCM's total rewards package for full-time employees include:
01
I understand that, as a condition of employment for this position, I am required to complete a criminal background check and obtain Criminal Justice Information Security (CJIS) clearance, which includes a fingerprint-based criminal history check.
02
Do you understand that you must successfully complete a Computer Voice Stress Analysis (CVSA) examination?
Required Question
Salary $17.95 Hourly
Location UCMO - Warrensburg, MO
Job Number 998844
Division Parking Services
CategoryClerical & Data Entry / Public Safety
Description
The Office Professional is a vital, student- and public-facing role within the University Police Department. Serving as the primary point of contact for parking operations, this position requires a balance of excellent customer service, financial and data management, and technical proficiency. They will manage parking accounts, oversee student staff (Safe Team), and resolve customer concerns for a diverse campus community. Additionally, this role serves as a cross-trained backup for Access Control operations.
Examples of Duties
Customer Service & Front Office Operations (35%)
- Act as the primary receptionist for the parking office, greeting customers and assisting a diverse population of students, faculty, staff, and visitors.
- Respond to inquiries, concerns, and complaints via phone, email, and in-person, providing appropriate and empathetic resolutions.
- Manage customer accounts; update vehicle information, handle classifications, merge accounts, and maintain accurate records.
- Facilitate Traffic Review Board meetings by gathering essential information and documentation for informed decision-making.
- Process parking appeals, receive parking tickets, and guide users through university parking policies.
- Communicate updates via monthly whiteboard announcements, campus-wide distribution, website updates and routine correspondence.
Student Staff Leadership and Training (15%)
- Assist with leadership, interview, hire, and train student workers/Safe Team employees assigned to the office (including completing background checks and credentialing).
- Develop, maintain, and oversee student worker schedules in coordination with the Safe Team supervisor.
- Assist in developing and implementing office procedures to foster a productive, welcoming work environment.
- Maintain familiarity with all field operations to ensure accurate training.
- Prepare daily financial records: prepare deposit forms, check documents, route to accounting, and maintain organized files.
- Process monthly billing.
- Process web credit card refunds utilizing financial systems.
- Enter and audit data for timely and accurate processing.
- Create, distribute, and audit invoices for contractors/vendors to ensure timely payments.
- Manage daily ticket removal templates, paid transfer reports, and ensure Office of Technology (OT) removals are completed.
Parking Technology & Systems Management (15%)
- Assist with the maintenance and operation of the License Plate Recognition (LPR) system and handheld ticketing devices.
- Create yearly parking permits in conjunction with the LPR system and issue physical permits as needed.
- Approve visitor parking requests from other departments using the Flexport admin system.
- Run reports, auditing photos for license plate accuracy, and attempt to match vehicles to university affiliates using MULES and Banner systems.
- Ensure citation letters are generated, printed, and mailed as necessary.
Access Control Backup & Departmental Support (20%)
- Cross-Training: Maintain active training in Access Control operations to serve as the primary backup for the Access Control Office Professional.
- Compile and present parking data, as well as recommendations for policy or decorum alterations based on user feedback, to the Public Safety Director.
- Assist with designing website layouts, handouts, and office calendars aligned with the university academic calendar.
- Attend parking meetings and Traffic and Parking Policy Committee meetings.
- Maintain and order parking/office supplies.
Typical Qualifications
Education:
- High School Diploma or Equivalent
Experience:
- One (1) year clerical, receptionist, customer service or related experience required.
Supplemental Information
Must successfully complete a Computer Voice Stress Analysis (CVSA) examination.
Must successfully complete a police background and obtain a Criminal Justice Information Service (CJIS) clearance.
Special Instructions:
Full-time staff & 12-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.
9-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.
Part-time benefits-eligible positions: Benefits include generous education assistance for the employee.
Temporary, adjunct, student employment, or graduate assistant positions: Benefits are not included.
Completed UCM online application for employment required. Incomplete applications will not be considered.
A review will begin immediately and continue until filled unless indicated otherwise.
NOTE: A background check is required for the selected candidate of all staff, faculty, adjunct, and temporary positions and any job offer is contingent on the results of this check. Student employees and graduate assistants do not require a background check to be conducted prior to employment.
The University of Central Missouri is an Equal Opportunity Employer.
Benefits
Our faculty and staff are the university's most valuable asset, and our goal is to provide a robust Total Rewards Program designed to help them maintain a happy, healthy, and productive lifestyle.
Highlights from UCM's total rewards package for full-time employees include:
- 30.25% (staff) and 6% (faculty) defined retirement contribution, paid by the university;
- Voluntary Tax-Sheltered Annuity (TSA) programs (403(b) and 457(b)) that allow eligible employees to make additional pre-tax contributions to a retirement plan;
- Employees can earn up to full tuition (15 credit hours) for themselves per academic year. Full-time employees are also eligible for up to $175 towards non-credit courses each fiscal year. Employees can earn up to full tuition for their dependents;
- Comprehensive medical, dental, and vision plans that begin on the first of the month following your date of hire. Basic dental and vision insurance paid at 100% by the university;
- Available Health and Dependent Flexible Spending Accounts;
- University-paid basic life insurance (including accidental death and dismemberment) and short-term and long-term disability insurance coverage;
- Generous leave accruals that begin accruing on your start date, plus 14 paid holidays per year.
- The UCM Childcare Center on the Warrensburg campus can provide faculty, staff, and students quality care for their children ages six weeks to 10 years.
- The Student Recreation and Wellness Center (SRWC) is free for all employees and is located on the Warrensburg campus.
- An Employee Assistance Program is available to all employees and their immediate family members to help assist with personal challenges you may face in your daily life;
- UCM offers an Employee Discount Program through Working Advantage.
01
I understand that, as a condition of employment for this position, I am required to complete a criminal background check and obtain Criminal Justice Information Security (CJIS) clearance, which includes a fingerprint-based criminal history check.
- Yes, I understand that, prior to being offered this position, I am required to successfully obtain Criminal Justice Information Security (CJIS) clearance through a fingerprint-based criminal history check, in addition to completing a criminal background check.
02
Do you understand that you must successfully complete a Computer Voice Stress Analysis (CVSA) examination?
- Yes
- No
Required Question
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Job Location
Warrensburg, Missouri, 64093, United States
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