Call Center Agent in Ronkonkoma, New York at Suffolk Transportation Service, Inc.

Call Center Agent

Suffolk Bus Corp. ("SBC") is a family-owned transportation company located in Ronkonkoma, NY. SBC has been providing Suffolk County's transit and special needs transportation services. As a Call Center Agent, you will work in our Transit headquarters in Ronkonkoma, NY. This is a Part-time position 20 hrs per week and reports directly to the Call Center Manager. The call center is open Monday - Saturday 7am - 5pm and Sunday 8am - 4:30pm.

KEY DUTIES & RESPONSIBILITIES

• Provide exceptional customer service answering calls in a clear, concise and friendly manner
• Work cohesively with colleagues
• Meet needs of the caller as it pertains to bookings, cancellations, and trip verification, while following the policies and procedures of the ADA program
• Must always be mindful of the difficulties faced by the callers, sight impaired, hearing impaired, cognitive challenges as well as physical limitations
• Resolve complicated round trips
• Knowledge of the Long Island, NY geography
• Map Testing periodically throughout the year
• General office duties as required, data entry, accuracy

REQUIREMENTS & QUALIFICATIONS

• Reliable transportation
• Ability to sit for prolonged periods of time
• Good Command of the English language
• Computer Skills: keyboarding
• Flexible work hours, operation runs seven days a week
• Ability to answer large call volumes with a smile in your voice
• Strong attention to detail
• Maintain confidentiality
• Strong interpersonal skills
• Physical Presence at work site required for position

Job Type: Part-time